Job Title

Bailey Metal Products, a proud member of SaintGobain (Top Employer), is looking for a Customer Service Specialist to join our Edmonton team. If you thrive in a fastpaced environment, enjoy helping customers, and want to be part of a growing organization, this opportunity is for you. As a Customer Service Specialist, youll be the friendly, knowledgeable first point of contact for our customerswhether in person, by phone, or by email. Youll enter orders, answer questions, solve problems, and support our sales and operations teams to ensure every customer has a smooth, positive experience. This role plays a key part in keeping our business running efficiently and our customers coming back. What Youll Do Youll handle customer inquiries, process purchase orders, coordinate deliveries, and support our front desk as needed. Youll work closely with Sales, Production, Supply Chain, and Shipping to resolve issues and improve the overall customer experience. Youll also take part in inventory counts and help identify opportunities to upsell or improve service. What You Bring You have experience in customer service, ideally in manufacturing, and strong orderentry skills. SAP experience is a major asset. You communicate clearly, stay organized, and handle multiple priorities with ease. Knowledge of building materials or construction is helpful but not required. A college diploma or university degree is an asset. To Make Sure Nothing Is Forgotten At SaintGobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home. The Bailey Group of Companies, a proud subsidiary of SaintGobain, stands tall as part of the world's largest building materials company. With a 360year legacy of innovation and growth, SaintGobain leads the way in sustainable product development and environmental responsibility. SaintGobain North America's commitment to excellence has earned it recognition from the Top Employers Institute as one of the best workplaces in North America and Canada. Join us and be part of a future where innovation meets sustainability! Bailey, founded in 1950, is a Canadian industry leader with manufacturing locations in Ontario, Quebec, Alberta, and British Columbia, producing rollformed products and providing steel slitting services for the commercial and residential construction industry. Our people, products, and industry are our pride while innovation and our customers are at the core of our business. Our associates are the key to achieving our vision of being the leaders in this industry, which is why we work hard to create a safe and healthy work environment where associates can achieve growth and development. What we offer In addition to a dynamic work culture that emphasizes dedication and effort, alongside enjoyable events and companywide activities, we also provide the following benefits that contribute to our Total Rewards Package. We provide unique options to fit your unique lives! Our Total Rewards Program includes but is not limited to: Excellent healthcare benefits package. Family Focus & Balance: Parental leave, paid timeoff and Employee Family Assistance Program. Financial Security: Competitive RRSP and Employee Stock Purchase Program (PEG). Education support program and onthejob training. #J-18808-Ljbffr