Location: Kitchener, OntarioCompany: Onward Hardware div of Richelieu HardwareReports To: General Manager Onward Hardware Lead People. Drive Performance. Create Momentum. Were looking for a dynamic, people-first Operations Manager to lead our large-scale distribution centre. This role is for a handson leader who thrives in a fastpaced environment, builds highperforming teams, and turns operational complexity into streamlined execution. If you believe culture drives results and that engaged teams outperform metrics alone we want to meet you. What Youll Do Lead & Inspire Coach, mentor, and develop front-line supervisors and team leadsFoster a culture of accountability, safety, and continuous improvementBuild strong crossfunctional partnerships across warehouse, transportation, and inventory teamsChampion employee engagement and retention initiatives Drive Operational Excellence Oversee daily distribution centre operations (receiving, picking, packing, shipping)Deliver on KPIs: safety, service, productivity, quality, and costOptimize workflows, labour planning, and capacity managementLead continuous improvement initiatives (Lean, Six Sigma, Kaizen mindset) Build for the Future Develop succession plans and talent pipelinesLead change management initiatives with clarity and empathySupport technology implementation and process innovation What You Bring 7+ years of progressive operations leadership experience (distribution or large warehouse environment preferred)Proven experience leading large teams (50+ employees is ideal)Strong coaching and leadership presence visible, approachable, decisiveExceptional computer skills, mastery of Microsoft office suite particularly Excel.Deep understanding of WMS/TMS systems and experience with Lean, Six Sigma and automation technologiesBachelors degree in business administration with a logistics and operations profile is an asset.Strong analytical mindset with excellent communication skills Who You Are A calm problem-solver in high-pressure environmentsEnergized by developing people and building teamsData-driven but human-focusedComfortable on the warehouse floor this is not a desk-only roleProactive, change-oriented and forward-thinking Our customers More than 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, doors and windows, residential and commercial woodworking shops, as well as hardware retailers including big-box renovation stores. Our team 3,000 people, of which almost half are dedicated to sales and marketing, and more than 50% are Richelieu shareholders. What We Offer A Quebec flagship: As a company proudly rooted in Quebec but present in Canada and the United States, we benefit from excellent recognition and a strong reputation.A mature and stable company: With more than 50 years of market experience, we offer the confidence and organizational solidity necessary for a secure work environment. Continuous growth: With solid financial health, our company is in constant expansion, thus opening future opportunities for all.Competitive compensation: We offer competitive base compensation according to the market. Possibility of becoming a shareholder: We believe in employee involvement and offer them the possibility of becoming shareholders.Work-life balance: We value a healthy and flexible work environment, allowing everyone to reconcile work and private life.Quality products: We commit to offering products of exceptional quality, thus satisfying our most demanding customers. #J-18808-Ljbffr
Job Title
Operations Manager