Job Title

General Manager Marriott TownePlace Suites Brantford & Conference Centre Posted on January 16, 2026 by Bawa Group of Companies (Real Estate Development and Hotel Operations). Job Details The General Manager oversees all hotel operations, ensuring exceptional guest experiences, strong financial performance, and full compliance with Marriott brand standards. The GM leads all departments, including Front Office, Housekeeping, Maintenance, Sales & Marketing, and is responsible for staffing, culture, community engagement, and operational excellence. Key Responsibilities Operational Leadership Full responsibility for all hotel operations across departments. Establish daily priorities and ensure smooth functioning of Front Desk, Housekeeping, Maintenance, and Administration. Maintain Marriott brand standards and ensure consistent delivery of highquality guest experiences. People & Culture Management Recruit, train, mentor, and support all associates. Conduct ongoing performance reviews and ensure adherence to policies and procedures. Build open, collaborative relationships with team members, partner GMs, and ownership. Foster a positive, peoplecentered culture aligned with Bawa Group values. Financial & Revenue Management Manage occupancy, ADR, RevPAR, wages, and controllable expenses effectively. Oversee budgeting, forecasting, and costcontrol strategies. Support and execute sales and marketing initiatives to drive revenue growth. Guest Experience Excellence Ensure guest satisfaction scores meet or exceed Marriott benchmarks. Respond to guest needs with professionalism and authenticity. Lead service recovery efforts and maintain a strong presence in guestfacing areas. Compliance & Standards Ensure compliance with Federal & Provincial labour laws. Maintain safety, security, and cleanliness standards. Uphold all Marriott brand, audit, and operational requirements. Community & Brand Engagement Represent the hotel in the Brantford community. Support local partnerships, events, and brandbuilding initiatives. Required Skills & Qualifications Proven leadership experience in hotel operations (GM or senior manager level). Strong communication, coaching, and teambuilding skills. Knowledge of sales, marketing, and revenue management principles. Ability to manage budgets, forecasting, and financial performance. Strong customer service orientation and problemsolving skills. Experience with Marriott systems (preferred). Bachelors degree in hospitality or business (preferred but not required). Organizational Culture (Bawa Group) The role is positioned within a fastgrowing, entrepreneurial, familyowned hospitality company that values optimism, collaboration, highperforming teams, authentic guest service, and career growth. Job Purpose Statement The General Manager of the Marriott TownePlace Suites Brantford & Conference Centre is responsible for leading all hotel operations, ensuring exceptional guest experiences, driving financial performance, and fostering a positive, highperforming culture aligned with Marriott and Bawa Group standards. The GM oversees all departments, manages staff development, ensures compliance, and represents the hotel within the community. Employment Information Job Type: FulltimePay: $80,000.00 $100,000.00 per yearWork Location: In person Brantford, ONStarts as soon as possibleVacancies: 1 #J-18808-Ljbffr