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Position Title: Quality Assurance Supervisor Department: Quality Assurance Status: Full-time/Permanent Reports to: Quality Assurance and Process improvement manager Compensation : $65,000 to $75,000 About Salary Range: We strive to ensure fairness and transparency in our compensation practices. The range provided is intended as a reference point and not a guaranteed offer. When determining an offer, we consider the scope of responsibilities, market benchmarks, and internal equity to maintain consistency across the organization. Your final offer will be based on your experience, skills, and alignment with the role. Vacancy Status: This posting reflects an active opening, and we are currently seeking qualified candidates. Start Date: March 2026 About Us Were passionate about pets and the pet industry. For 20 years, weve made really good all natural dog treats, were on a journey to becoming the #1 All-Natural treat in North America with our brands Crumps Naturals, Caledon Farms and Dog Delights. We are 150 employees (and growing). We operate 2 sites with one in Mississauga, Canada and the other in North Carolina, USA. We believe in building, investing in, recognizing and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. Were so much stronger when we know were accepted and valued for who we are and what we each bring to the workplace. Our Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, and the environment. Our Core Values: We embody an entrepreneurial mindset. We act with compassion. We act with Integrity. We put quality first. We work as a cohesive team. We embraced agility and adaptability. Roel Overview The Quality Assurance (QA) Supervisor plays a vital role in ensuring the safety, quality, and regulatory compliance of pet food products. This position oversees day-to-day QA operations, manages a team of quality technicians, and ensures adherence to internal standards as well as all applicable regulatory and GFSI standards (i.e. FDA, SQF, etc.). The QA Supervisor supports the development and implementation of process improvement through the provision of effective training to operations staff, while initiating cost saving projects that drive operational value. Key Responsibilities Supervise and schedule a team of QA Technicians to support production shifts and quality verification activities Ensure compliance with current Good Manufacturing Practices (cGMP), HACCP, FSMA, and GFSI (SQF) standards Conduct internal audits and assist with external regulatory and customer audits Verify the outputs of an operational quality system ensuring compliance to all internal process standards Identify Process Improvement opportunities across all manufacturing operations Investigate product non-conformances and customer complaints; lead root cause analysis to determine preventative actions that address process deficiencies and sources of process variability Support the implementation and verification of HACCP / Food Safety Plans Oversee training for team members on standard operating procedures, reinforced with the use of a visual management system Collaborate with procurement and R&D on new raw material approval and new product development Report quality metrics and recommend improvements to reduce waste, and rework Recipe for Success Bachelors degree in Food Science, Animal Science, Microbiology, or related field (or equivalent experience). 3+ years of quality assurance experience in the food, feed, or pet food manufacturing industry. HACCP Certification (within the last 3 years) PCQI Certification (Preventive Controls Qualified Individual - Animal Food within the last 3 years) Minimum 3 years of supervisory experience In-depth knowledge of FDA regulations, AAFCO guidelines, FSMA, and HACCP principles Knowledge of statistical process control (SPC) and other continuous improvement tools (e.g., Six Sigma, Lean) Strong understanding of microbiological and analytical testing method Proficient in Microsoft Office Strong leadership, problem-solving, and communication skill Working Experience with GFSI standards (e.g., SQF, BRC) Familiarity with ERP and QMS system Working Conditions Combination of office and production floor environment Exposure to temperature variations, machinery, and ingredients common in pet food manufacturing Occasional lifting (up to 30 lbs), standing, and walking required Why join The Crump Group? Employee Assistance Program Perkopolis Discount Program Tuition Reimbursement Program Employee Referral Bonus Program Free Onsite Parking Casual Dress Code Social Club Committee Anonymous Employee Engagement Surveys Safety Shoe Reimbursement Dog-Friendly Office The Crump Group is committed to equity in employment and diversity. The Crump Group will provide an inclusive and barrier free recruitment process to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability-related accommodation during this process, please inform The Crumps Group of your requirements. We thank all applicants for their interest in exploring employment opportunities with The Crump Group; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position. #J-18808-Ljbffr