Job Title

Bookkeeper / Office Administrator (Contract - Full-Time) Term: 1-Year Full-Time Contract Compensation: $55,000 - $65,000 annually Work Location: In-Office/On-Site (Not a Hybrid or Remote position) Position Overview The Bookkeeper / Office Administrator plays a central role in ensuring the smooth, professional, and efficient operation of the Home Instead - Toronto East office. This position is focused on bookkeeping, office administration, and operational support to various departments. This role is well-suited to individuals with strong attention to detail, exceptional organizational skills, and a commitment to delivering excellent customer service in a fast-paced office environment. The ideal candidate demonstrates strong communication and problem-solving abilities and takes ownership of day-to-day administrative responsibilities. Primary Responsibilities Bookkeeping & Financial Support Generate and distribute client invoices; follow up on outstanding receivables as required Receive, process, and record client payments across applicable systems Maintain organized financial records and client billing documentation Support payroll administration for Care Professionals using the existing payroll system Assist with monthly reconciliations and administrative financial reporting Support quarterly and annual financial reviews in collaboration with the Senior Bookkeeper and Managing Director Assist with HST, WSIB, and other required administrative remittances under established processes Maintain and follow documented administrative and bookkeeping procedures Make limited, one-time adjustments to client schedules when required Office Administration & Operations Maintain a consistent on-site office presence to support daily operational needs Answer and route incoming calls in a friendly and professional manner Respond to new client inquiries and general questions related to office operations Greet and assist office visitors in a professional and welcoming manner Provide administrative support to office colleagues and various departments Assist with recruitment administration, including responding to employment inquiries, phone screening, interview scheduling, and reference checks Support onboarding administration for new Care Professionals (documentation, background checks, and file setup) Maintain accurate client and Care Professional records across internal systems Order and maintain office supplies and stationery Prepare form letters, mail merges, labels, and information packages Manage incoming and outgoing mail and courier deliveries Communicate client and Care Professional concerns to management as appropriate Participate in the weekday evening on-call rotation (approximately four days per month) Uphold and model the core values of Home Instead as an independently owned franchise office Performance Expectations (Key Measures) Incoming calls answered by the 3rd ring, 100% of the time Client invoicing and payroll processed accurately and on schedule Mandatory remittances and administrative filings are completed accurately and on time Receivables aged over 60 days are addressed consistently and appropriately Recruitment and onboarding administrative tasks completed accurately and professionally Education & Experience Requirements College certificate or diploma in office administration, bookkeeping, and payroll Must have 3-5 years of Bookkeeping experience Must have experience with QuickBooks Must have strong proficiency in Microsoft Office (Outlook, Word, Excel) Must have a valid G or G2 drivers license in Ontario and eligibility to work in Canada Experience in Healthcare or service-based environments is an asset Ability to pass a Background Check Knowledge, Skills & Abilities Excellent verbal and written communication skills Strong organizational skills with the ability to manage competing priorities High level of discretion and confidentiality Sound judgment and professional decision-making Ability to work independently and collaboratively Professional demeanor, reliability, and attention to detail Comfort working in a fast-paced office environment Commitment to following company policies, procedures, and standards #J-18808-Ljbffr