Job Title

Employment Type: Full-Time, Contract Position Status: Vacant Work Hours: 35 hours per week (Outside regular office hours and weekends may be required) Salary: $54,869 annually (Level 5), plus comprehensive benefits Contract Duration: May 1, 2026 to March 30, 2027 Location: 87 Elm Street, Toronto, Ontario M5G 0A8 Application Deadline: Tuesday, March 31, 2026 JOIN OUR TEAM Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion . The Information Technology Specialist is responsible for managing and executing everyday operations in the IT Department. They are also responsible for troubleshooting computer problems. ABOUT YWCA TORONTO YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We help women, youth and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls programs and family programs. We also engage in systemic advocacy. KEY RESPONSIBILITIES Provides Tier 1 support through helpdesk and escalates issues, as required; Primarily provides phone and email support to end-users (staff and clients) on software and hardware -related issues; provides in-person support, as required; Troubleshoots software/hardware for staff and public facing workstations; In conjunction with Senior IT Administrator, provides ongoing maintenance of all workstations (e.g. patches, updates); Maintains the configuration of workstations to ensure network security; In conjunction with Senior IT Administrator, administers and supports client control software; Maintains records of upgrades, updates, maintenance and repairs of each machine; Provides A/V support where required for different venues at Elm administrative office; In conjunction with the Senior IT Administrator, troubleshoots network connectivity outages; In conjunction with the Senior IT Administrator, liaises with Internet Service Provider (ISP) and phone company to re-establish Internet connection when required; Maintains records of upgrades, updates, maintenance repairs and ISP service outages; Troubleshoots phone issues related to traditional PBX, VoIP and Cloud hosted phone systems; Troubleshoot issues pertaining to Association owned mobile devices; Monitors helpdesk phone and email, maintains help desk software; Creates and maintains documentation and a detailed understanding of all computer issues. QUALIFICATIONS In-depth knowledge of an academic or technical discipline normally acquired through courses leading to a relevant undergraduate degree or equivalent experience in the computer/technology field (Cases for Equivalency will be considered); 1 to 3 years of directly related work experience; Working experience in a windows server-based network environment; Working knowledge of all client-based Windows versions, Mac OSX, Microsoft Office suites; Working knowledge of Apple iOS; Proven hardware and software troubleshooting skills; Detail oriented, with excellent organizational and analytical skills; Creative problem-solving and logistical skills; Ability to work independently and as part of a team; Ability to lift and carry up to 50lbs; Ability to work with a range of people within a multicultural environment; Demonstrates awareness of issues affecting women, girls and gender diverse people. NB: This position may require the incumbent to work irregular hours (i.e. non-working hours and week-ends) Occasional travel to different sites Due to the physical demands of this position, the incumbent must be able to lift and carry up to 50lbs. WHAT WE OFFER: Comprehensive Medical, Vision, and Dental Coverage Life Insurance and Long-Term Disability Benefit Multi-Sector Pension Plan: Employers contribution of 5.75% and Employee Contribution of 3.25% Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are a YWCA Toronto Employee. For YWCA Toronto employees, this position is not secondable. Posting Date: March 20, 2026 #J-18808-Ljbffr