Job Title

Who We Are Who We Are ButcherBox is a certified B Corp headquartered in Boston, and honored to be celebrating our fourth year in a row on Inc.'s list of Best Workplaces. At ButcherBox, we believe in better. Thats why we deliver 100% grass-fed, grass-finished beef, freerange organic chicken, pork raised cratefree, and wildcaught seafood directly to our members doors. All of our products are humanely raised or wildcaught and never given antibiotics or added hormones ever. Were working to build a world thats better for all, and were inviting everyone to come along. For us, better means treating our planet with respect. It means improving the lives of animals and the livelihoods of farmers. It means never cutting corners when it comes to doing business. Ultimately, it means better meals, enjoyed together. Our team is made up of people who collaborate and support one another. Were always looking for outstanding people to join our mission! About the Role We are seeking aCustomer Analystto drivemember retention and satisfaction for ButcherBox. This role requires someone with a strong analytics background who can partner closely with business partners toidentifyhigh potential opportunitiesand risks. Thisincludes analyzing data toidentifychurn risks, developingand testing hypotheses, andimplementing changes to drive improved churn and member outcomes. TheCustomerAnalyst willbe responsible fortracking and analyzing the performance ofmember-facingcampaignsand tests, and for providing insights and recommendations to cross-functional teams.We are looking for a candidate with strong experience in retention and analytics platforms and languages. The ideal candidate will find value in coming to our Watertown officeat leasttwice per week for face-toface strategy sessions, taking the occasional meeting on a walk around the river trails, and of course Taco Tuesday! $103,000 - $125,000 a year Responsibilities Beanexpert on & analyzeCRM and order datatounlock opportunities, assess tests, & advise strategy. These areas will includeon-site behavior, email/SMS performance, order behavior, churn, and segmentation, among others. Lead customer segmentationand engagement strategytooptimizecustomer lifetime valueidentifyopportunities toadjustmember communication cadenceand messaging. SupportCRM and churn/loyalty stakeholdersin designing, analyzing, & reportingontests that lead to action-biased results & future iterative testsfor order frequency, churn, our loyalty program, and audiencia targeting/segmentation. Advise onand analyze our Loyalty program and its impact onall ofour members and ButcherBox. Deeply understandand improvethemember journey how it isimpactedby our strategy and what we must do to make it easier for new prospects to become successful ButcherBox members. Develop modeling to understandoptimalonboarding pathstoidentifytop members early in their journeywith ButcherBox. Maintain and iterate upon existing reporting suite,churn, and lifetime valuemodeling building reporting that enablescorrective actions. Collaborate with cross-functional teamstoimprove the top drivers of churn; create opportunities for our members to get more value. Qualifications 3+ years of experience in lifecycle marketing/churn and retention. Strong data analysis skills; experiencewithPowerBI. Expertisein SQL for data analysis. Bias towards action strong visualizations are important, but analysis needs to drive change. Proficiencyin A/B testing. Ability to communicate with and influence various team members from individual contributors to senior leadership. Deep experience with customer segmentation and campaign targeting. Experience with machinelearning models. Excellent ability to translate technical analysis into tangible, actionabletakeawaysand reporting. Desire for learning in a fast paced,handsonenvironment. Deep understanding ofCRM/CDP tools (Klaviyo, Segment)a plus. Collaborative mindset with capability to juggle projects and priorities with exposure to senior leadership. Ability and willingness to commute to our Watertown, MA office 2-3 times per week What We Offer Our Values We are a missiondriven company and strive to embody our values in every step of the process. ButcherBox is driven by relentless improvement, accountability, humility, and customer obsession. We want our workplace to be one of growth and learning where everyone can be safe/comfortable to show up as their authentic self to work. Anyone who loves our products and goals is welcome here! We are proud to be an equal opportunity employer aspiring to incite positive change in the pastures, the fulfillment centers, the office, and the world. Benefits Health: medical, dental, vision, and life insurance, an employerfunded HSA, and short & longterm disability benefits Financial: 401(k) with generous employer match Annual bonus based on company performance Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more ButcherBox is an equal opportunity employer committed to fostering a diverse, inclusive environment at all steps in the hiring process. Every qualified applicant will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are happy provide reasonable accommodations during our hiring process. Please click here if you need to request an accommodation for your interview. #J-18808-Ljbffr