Job Title

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories big and little connect us. Indigo is our customer's happy place for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.OUR GUIDING PRINCIPLESOur Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.We Will Hire, Inspire, Promote and Retain the BestWe Will Be EntrepreneurialWe Will Be Committed to Caring About Each Other, Our Communities, and Our EnvironmentWe Will Be Committed to True and Shared Value CreationWe Will Be Systems Thinking, Data Driven and AI enabledJob DescriptionThe Associate Manager of Visual Merchandising, General Merchandise is responsible for creating compelling retail visual presentations that inspire booklovers and deliver on Indigos financial targets. This role involves developing and communicating engaging store environments for assigned categories to drive sales, maximize margin contributions, and uphold Indigos Brand Standards. The Associate Manager, Visual Merchandising collaborates with the Visual Manager, General Merchandise and cross-functional teams to implement effective merchandising strategies, ensuring consistent execution across all stores. Additionally, this role supports the Visual Manager in managing all Visual Merchandising processes as they relate to space planning, the development of product displays and communication to stores.KEY PERFORMANCE METRICSAccurate ontime delivery of the Visual Workbooks: high standard, adherence to the Visual Merchandising and Corporate CalendarsSales, budget, margin and contribution for assigned categoriesHigh standard for accuracy space planning and sign requestsEffective HELP ticket resolutionsCustomer satisfaction, as evidenced by stakeholder feedbackKEY ACCOUNTABILITIESFunctionalPartner with Visual Manger, General Merchandise to execute the Seasonal product strategies for assigned categories, including Product Line Reviews, instore set ups, Visual Workbooks and Merchandising UpdatesIn collaboration with the Visual Manager, General Merchandise, develop and deliver high impact visual merchandising strategies to drive store execution and achieve Indigos strategic objectivesCreate user friendly Visual workbooks that clearly communicate the merchandising approach and priorities for each seasonal floor setCollaborate cross functionally with Merchant and Allocations teams on seasonal space planning and organize product information required for the Visual WorkbooksExecute showroom setups including product line reviews and store layout reviewsLead instore set up and store walk throughs for assigned categories to validate, test and develop new merchandising approachesEducate the Field Visual team on period story themes, objectives, and inspirations each season, leveraging field calls and instore walkthroughsPartner with the Visual Manager, General Merchandise to execute the sign process for seasonal floor sets and special projects as assignedMaintain all support documents and resources to ensure the most accurate and relevant information is availableLead the execution of merchandising initiatives and store openings in key locations as assignedManage and follow up on projects, propping, and fixture rollouts as assignedAddress and resolve HELP ticket inquiries related to assigned responsibilitiesAct as an advocate for the customer by placing them at the forefront of all design and decisionmaking processesEmbrace and seek out technology that creates high tech and high touch solutions forProactively identify and anticipate customer expectations and needsChallenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve themPeopleActively seek out opinions to promote a culture where the opinions and voices of all teams are heard and valuedOffer support and constructive feedback to peers to encourage growth and collaboration.Collaborate with others to drive flexible and iterative solutions, quickly and easilyShare technical expertise while continuously learning from othersHelp team members understand the impact of their contributions and proactively engage other functions to gather input and drive alignmentCulturalModel Indigos beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion and influence change through your team and/or the organizationSCOPEReports to: Visual Manager, GMManager once Removed (MOR): Director Visual Merchandising, GMKEY RELATIONSHIPSInternalPlanning & AllocationStore DesignRetail Operations and Store CommunicationsPMOMarketingCreative StudioExternalVendors and Suppliers as requiredQualificationsWork Experience / Education / CertificationsPostsecondary degree or diploma in Visual Merchandising or related fieldFive years of multiunit visual merchandising experience requiredHigh skill level using Microsoft Outlook, Excel, Word, Power Point, InDesign, Illustrator and PhotoshopCustomercentric approachHighly organized, with strong prioritization skills to manage multiple tasks efficientlyCreative and innovative problem solver, bringing fresh ideas and strategic thinkingSelfmotivated and energetic, with a proactive approach to challengesOther (travel, Bilingual, etc.)Occasional travel as requiredA portfolio is required as part of your application for this position. Please include either:A link to an online portfolio (e.g., personal website, Behance, GitHub, etc.), orA file upload of your portfolio in PDF or another accessible format.Applications without a portfolio will not be considered.Additional informationIndigo utilizes artificial intelligence (AI) tools to support various aspects of the hiring process, including screening and assessments. These tools assist our team but do not replace human decisionmaking. We are committed to using AI responsibly, fairly, and in compliance with Canadian employment and human rights laws. We regularly review these tools to help prevent bias or discrimination.At Indigo, we embed Diversity, Equity, Inclusion, and Accessibility into the foundation of our values, through training, policy, and hiring practices, and continue to update our approach to reflect the evolving values and needs of communities across Canada. We welcome and encourage applicants of all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), 2SLGBTQIA+, and persons with disabilities. Accommodation is available upon request throughout the recruitment process. To request an accommodation, please contact Human Resources at posting is for a current opportunity within Indigo. #J-18808-Ljbffr