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Who We Are At Twilio, were shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remotefirst work, and strong culture of connection and global inclusion means that no matter your location, youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! See Yourself at Twilio Join the team as our next Staff Software Engineer in the Enterprise AI Engineering team. About the Job Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal nonGTM functions (Finance, HR, Legal, etc.). Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. Were building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilios Customer Support organization operates through AIpowered tools and agentic products. We are looking for FullStack Engineers who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences. This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal. Joining this team means building productiongrade, fullstack AI applications. You wont just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications. As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleedingedge AI research and robust, fullstack production systems. Responsibilities Colead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance. Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex Reactbased frontends with backend modular services, ensuring a seamless UI experience. Serve as developer leader in distributed systems, data technologies, with strong software engineering skills. Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices. Mentor and elevate a team of highperforming engineers. You dont just write great code; you foster a culture of technical excellence, helping senior and midlevel engineers level up through deepdiving code reviews and architectural workshops. Collaborate closely with crossfunctional teams to understand business requirements and translate them into scalable and efficient technical solutions. Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency. Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards. Qualifications Required: Bachelors degree in Computer Science, Engineering, or a related field. 8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role. Experience with fullstack development building web apps, using modern programming languages such as JavaScript, Typescript or React. Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems. Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines. Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams. Strong leadership skills, with a track record of mentoring and developing highperforming engineering teams. Demonstrated ability to thrive in a fastpaced, dynamic environment and deliver results under tight timelines. Desired Experience developing productionquality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus. Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloudbased data services (AWS/GCP/Azure). Location This role will be remote, based in Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team inperson meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. Pay $160,320 $200,400 Target Bonus Percentage 15% (When Applicable) The successful candidates starting salary will be determined based on permissible, nondiscriminatory factors such as skills, experience, and geographic location. Twilio Thinks Big We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the EVerify program in certain locations, as required by law. #J-18808-Ljbffr