Job Title

Bayshore HealthCare is one of the Canadas leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canadas Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses Association of Ontario. Bayshore Healthcare is also recognized as Canadas Best Employers in Forbes 2023 list. Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patients life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings. The Area Director plays a pivotal leadership role in supporting Bayshores Transitional Care Programs by providing clinical, operational, financial, and patient flow oversight, while strengthening partnerships across the healthcare system. This full-time position is ideal for an experienced healthcare leader with a strong commitment to patient safety, high-quality clinical care, fiscal accountability, and system-level patient flow, and a passion for improving transitions from hospital to community. Reporting to the Regional Director, the Area Director is accountable for the overall clinical, operational, and financial performance of the Scarborough Transitional Care Unit (TCU). This includes ensuring the delivery of safe, evidence-based, patient-centered care, effective use of resources, and timely, well-coordinated patient transitions. The role requires a system-focused mindset, a collaborative leadership approach, and the ability to guide teams through complex clinical, operational, and regulatory environments. The successful candidate will work closely with hospital partners, retirement home operators, internal clinical and operational teams, funders, and regulatory bodies to ensure seamless transitions, consistent clinical standards, strong patient safety practices, and exceptional client experiences. This is a highly influential role for a leader who excels at clinical accountability, patient safety leadership, performance management, and integrated care delivery. What Youll Do Clinical Care & Patient Safety Accountability Maintain overall accountability for patient safety and quality of care within the Scarborough TCU Ensure clinical services are delivered in accordance with professional standards of practice, Bayshore policies, regulatory requirements, and contractual obligations Provide leadership oversight to Clinical Managers / TCU Managers, ensuring safe staffing, clinical competency, and appropriate escalation of patient care concerns Identify, mitigate, and manage clinical and patient safety risks, including adverse events, incidents, and near misses Ensure timely investigation, documentation, follow-up, and corrective action related to patient safety events, complaints, and quality concerns Promote a strong culture of safety, accountability, and continuous quality improvement across the TCU Clinical & Operational Leadership Provide direct leadership, supervision, and support to Clinical Managers / Transitional Care Unit Managers, ensuring high-quality care delivery and compliance with all standards of practice Oversee day-to-day clinical and operational operations of the Scarborough TCU, ensuring safe, efficient care delivery and transitions for seniors Serve as On-Call Manager and act as the TCU Manager when required to ensure uninterrupted clinical and operational oversight Provide coaching, mentorship, and cross-training support to develop leadership capacity and ensure operational and clinical continuity Patient Flow & System Integration Oversee and optimize patient flow across the TCU, from hospital referral through admission, length of stay, and discharge Collaborate with hospital partners, care coordinators, and internal Patient Flow teams to ensure appropriate admissions, timely repatriation, and safe discharge planning Monitor census, length of stay, clinical acuity, and discharge readiness, ensuring care plans align with patient needs and system capacity Address patient flow barriers while maintaining clinical appropriateness and patient safety as primary decision drivers Financial & Performance Accountability Maintain financial oversight of the TCU, including budget management, cost control, and responsible resource utilization Balance fiscal accountability with safe staffing levels and quality care delivery Monitor financial performance, census targets, and key operational metrics to ensure program sustainability Identify financial and operational risks and work with the Regional Director and Finance partners to implement mitigation strategies Ensure accurate documentation, billing, and compliance with funding, payer, and contractual requirements People & Talent Management Oversee recruitment, onboarding, training, and performance management for Clinical Managers, ensuring clinical competence and leadership readiness Foster a culture of clinical excellence, accountability, engagement, and professional development Support succession planning and workforce stability within the TCU Quality, Partnerships & Strategy Monitor clinical quality indicators, patient safety metrics, operational KPIs, and client satisfaction, translating insights into action Address patient, family, and partner concerns promptly, ensuring appropriate clinical review, documentation, and follow-up Collaborate with hospital partners, funders, government programs, and regulatory bodies to support safe, integrated care delivery Work closely with the Regional Director, Clinical Quality, and Integrated Care Solutions leadership to implement clinical policies, quality initiatives, and risk management strategies Represent Bayshore ICS at community events, committees, and external meetings Participate in business development, strategic planning, and market analysis, ensuring clinical safety and quality are embedded in growth initiatives Contribute to the development and oversight of contractual agreements and shared account strategies, including clinical and patient safety expectations Lead and participate in continuous improvement initiatives aligned with Bayshores Quality Management System What You Bring Registered Nurse or other licensed healthcare professional, or an equivalent combination of healthcare leadership and facility-based operational experience 1015 years of experience in healthcare settings such as hospital, retirement, or long-term care Demonstrated experience with clinical leadership, patient safety, and quality improvement Proven ability to manage clinical risk, patient safety incidents, and quality concerns Experience overseeing patient flow, discharge planning, or transitional care programs an asset Strong understanding of the Canadian healthcare system, including OHIP, insurance, and private pay models Knowledge of medical terminology, patient care best practices, and infection prevention and control Strong relationship-building skills with internal teams, hospital partners, and external stakeholders Excellent communication, judgment, and decision-making skills in complex clinical situations Comfort with Microsoft Office, digital tools, and standard business technologies A commitment to Bayshore ICS values: compassion, excellence, and reliability What We Offer Comprehensive health and dental benefits Group retirement savings program Competitive compensation aligned with experience and responsibility Continuing education reimbursement to support your professional growth A collaborative environment focused on improving patient transitions and system capacity Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing. At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have. Primary Location ON-Scarborough #J-18808-Ljbffr