Job Title

Job Title : Business Analyst- ITSMLocation: Montreal, QC (3 days onsite a week)Direct Client Job DescriptionPrimary Responsibilities Develop an understanding of the business models and familiarity with technology services, as well as familiarity with active technology risk initiatives and their impact to each Working with and aiding in all functional disciplines to ensure end to end planning is comprehensive and results in a plan that will achieve stated goals Provide mechanisms to capture & monitor remediation of any potential risks. In addition, enable appropriate escalation to key stakeholders and leadership of any item that may impact timely delivery or cause a change to the agreed scope of project Ensure comprehensive documentation of requirements, assumptions, changes in scope etc. associated with project and establish an audit trail to demonstrate these activities have been addressed Be able to build strong interpersonal relationships with peers and other senior management throughout the company Ability to manage ambiguity and bring focus with recommendations on solving tactical and strategic challenges Help to implement processes and procedures to increase effectiveness and efficiency of controls Host governance forums, drive discussions and decisions, and assist in action item tracking, project plans, milestones, and meeting documentation Required Skills: Bachelor's degree in Information Technology, Business, Economics, or Finance preferred. 3-5+ years of experience in a similar role in financial or banking services, with practical knowledge of technology principles, products Excellent communications and interpersonal skills Exceptional problem-solving abilities and a proactive approach to challenges Must have background with Configuration Management Database (CMDB), IT Service Management (ITSM) and data governance Must be a team player and foster a team first environment and inclusive culture Capable of project planning, organization, time management skills and ability to multi-task Prior experience working across functional organizations to drive consensus. Independent self-starter that is naturally curious and possess a logical mind a willingness to take ownership and dig into the details to understand the problem statement and help create a path forward (connect the dots) High level of attention to detail and focus on precision Proficiency with Microsoft Excel, PowerPoint, Teams, Word, and SharePoint Solid understanding of the Project Lifecycle (PLC) and System Development Lifecycle (SDLC) components Desired skills Agile knowledge, Power BI, Tableau, or other data visualization tools