Job Title

Receptionist / Customer Care Representative CanadaLocation: CanadaDepartment: Customer CareReports To: Director, Operations & AdministrationPosition SummaryThe Receptionist / Customer Care Representative serves as the first point of contact for both internal and external stakeholders, ensuring a high level of professionalism and customer service. This role is responsible for managing front-desk operations, processing customer orders, and supporting clients with inquiries, ensuring timely and accurate service delivery.Key ResponsibilitiesServe as the primary point of contact for incoming calls, visitors, and customer inquiriesGreet and direct guests in a professional and courteous mannerManage order intake, processing, and coordination with internal teams to ensure timely deliveryLiaise with distribution to support accurate and efficient product shipmentsProvide product support and basic technical assistance to customersHandle customer complaints with a strong focus on resolution and service recoveryProcess customer returns and maintain accurate recordsCoordinate meetings, conference calls, and boardroom bookingsPerform general administrative duties (mail distribution, filing, data entry, etc.)Maintain and update customer records and documentationCollaborate with accounting and sales teams to ensure alignment and communicationSupport additional projects and tasks as assignedQualificationsPrevious experience in reception, customer service, or a related roleStrong communication and interpersonal skillsHigh level of professionalism and customer-focused mindsetStrong organizational and multitasking abilitiesComfortable working with computer systems and basic office softwareEducation & ExperienceHigh school diploma requiredPost-secondary education or relevant experience in customer service is an assetWorking RelationshipsInternal: Cross-functional teams including sales, distribution, and accountingExternal: Customers, clinicians, and vendorsAdditional InformationNo direct reportsThis role requires strong attention to detail and the ability to manage multiple priorities in a fast-paced environment