Job Title

Location: Milton, ON (On-site) Language: Proficiency in both English and French, with strong written and verbal communication skills required. Duration: Permanent Background Check Requirement: A background check will be required. Pay Rate: $35-$40/hour based on experience. Hours: 9:30am-6pm. About the Opportunity Join a dynamic team as a Bilingual Customer Service Representative, where fast, friendly, and customer-focused service is at the heart of everything we do. Youll dive into order details, ensuring every interaction delivers exceptional service. As part of a collaborative workplace, youll have the chance to connect with colleagues and clients, making a meaningful impact in our community-focused environment. You will be supported by a culture that values growth and stability. Participate in in-depth training that sharpens your communication and problem-solving skills while building strong, lasting relationships with customers. Your contributions will help shape positive customer experiences as you navigate their needs effectively. Whats in it for You Enjoy a workplace that prioritizes mentorship and professional development, providing one-on-one peer mentoring and ample opportunities for career advancement. Youll also benefit from a vibrant culture that celebrates employee appreciation through regular events, ensuring you feel valued as part of the team. Additionally, you will have access to a range of benefits and perks designed to support your well-being and success. Your Responsibilities Youll process customer orders, make product recommendations, and handle account inquiries using world-class technology. In this role, youll become a product and solutions expert, equipped to answer questions about product, pricing, and shipping swiftly and confidently. Youll build strong business relationships with customers through phone, email, and chat, enhancing their experience. Understand customer needs and recommend the best solutions, ensuring satisfaction. Youll assist customers in navigating the website and online ordering system. Skills and Qualifications High school diploma or equivalent; a Bachelors degree is preferred. Excellent problem-solving, listening, and communication skills. Prior customer service experience is beneficial; however, a willingness to learn is essentialwell provide training! Bilingual in English and French, fluent in both written and spoken communication. Why Partner with Altis If youve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if youre a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.