Job Title

This is an opportunity to lead guest experiences in one of Canadas most inspiring natural destinations. A renowned collection of destination lodges and hospitality experiences in the Canadian Rockies is seeking a Front Office Manager to oversee the daily operations of two iconic mountain properties. Surrounded by breathtaking landscapes and welcoming guests from around the world, this role offers the chance to lead a passionate hospitality team while creating exceptional and memorable guest experiences. The Front Office Manager plays a pivotal role in shaping the first and lasting impressions of the guest journey. This visible leadership position oversees Front Desk operations, team engagement, and service standards while ensuring seamless coordination with departments across the hotel operation. This is an ideal opportunity for a hospitality professional who thrives in dynamic environments, leads by example, and is passionate about delivering service excellence in a destination-driven setting. Reporting to the Hotel Manager, the Front Office Manager will lead a team of supervisors and guest service professionals while ensuring the smooth and efficient operation of Front Desk services across two properties. This leader will set the tone for service culture, champion operational excellence, and foster a highly engaged team dedicated to delivering outstanding guest experiences. Description Leadership & Guest Experience Lead and inspire the Front Office team, including Front Desk Supervisors and Guest Service Agents. Establish and maintain high standards for guest service, professionalism, and hospitality. Act as the primary escalation point for guest concerns, ensuring issues are resolved quickly and thoughtfully. Oversee arrivals, departures, group check-ins, VIP experiences, concierge services, and guest inquiries to ensure a seamless journey. Monitor guest feedback, online reviews, and satisfaction scores to identify opportunities for service improvement. Operational Excellence Manage all Front Desk operations, including scheduling, training, coaching, and performance management. Coordinate closely with Housekeeping, Maintenance, Reservations, Retail, and Food & Beverage teams to ensure operational alignment. Balance room inventory and support revenue strategies through effective room management and guest upgrades. Ensure Front Office areas, lobbies, and public spaces maintain high standards of presentation, safety, and organization. Support the implementation of operational initiatives and continuous improvement projects. People Leadership Recruit, onboard, train, and mentor Front Office team members. Foster an engaged and collaborative team culture through regular communication, coaching, and recognition. Manage schedules and labour planning aligned with operational demand. Ensure payroll accuracy and timely submission. Manager on Duty Responsibilities Act as Manager-on-Duty during evenings, weekends, holidays, and operational emergencies. Respond to after-hours situations and provide leadership support when required. Ensure all team members are trained and prepared for emergency procedures and safety protocols. Requirements The successful candidate will bring strong operational leadership, a passion for guest service, and the ability to lead teams in a dynamic hospitality environment. Qualifications include: 57 years of hospitality experience, including 24 years in a leadership or supervisory role. Previous Front Office or Rooms Division management experience. Proven ability to lead, motivate, and develop high-performing teams. Exceptional communication and interpersonal skills with a guest-focused mindset. Strong organizational and administrative skills with the ability to manage multiple priorities. Experience with property management systems and Microsoft Office. Knowledge of scheduling, payroll processes, and operational reporting. Calm and solutions-focused approach when managing guest concerns or operational challenges. Professional presentation and a positive leadership style. Valid Class 5 Drivers License. Corporate Culture Working in the Canadian Rockies offers a unique blend of professional growth and lifestyle opportunity. Team members become part of a vibrant hospitality community while living and working in one of the most spectacular environments in the world. This is a chance to build meaningful career experience while welcoming guests to a destination many people only dream of visiting. Accommodation assistance Access to unique destination experiences and attractions Discounts on lodging, dining, and retail offerings Wellness and mental health resources The opportunity to work alongside passionate hospitality professionals in an extraordinary setting Contact Janis x4 or submit your resume in confidence below.