Job Title

Elevate customer engagement and education as a Director of Customer Enablement. Drive impactful programs and measurable outcomes for a thriving SaaS environment, while scaling customer learning experiences. In this pivotal role, you will lead the global customer education strategy, focusing on onboarding, retention, and advocacy. You will manage a comprehensive ecosystem designed for over 5,000 customers, guiding multi-disciplinary teams across content, events, and community development. Your expertise in customer enablement will be vital for business growth and securing long-term value for customers. Key Responsibilities: Own and scale the global education hub for customers Design high-impact training and community engagement programs Lead strategies for AI-enhanced self-service experiences Define the ROI of customer enablement initiatives Advocate for customer needs within the organization Requirements: 10+ years in customer education or enablement Experience scaling programs for a large customer base Proven leadership of multi-functional teams Track record in measuring customer education ROI Recognized contributor in the industry preferred Your leadership will define successful educational strategies and enhance customer independence across a growing SaaS platform. #J-18808-Ljbffr