Job Title

Location Streetsville ON Hybrid Mississauga office Address: 27 Reid Drive, Mississauga ON, L5M 2B1 Employment Type Full time Role Summary As the Bilingual - Customer Service Representative (CSR), you will be the key liaison between external customers and internal partners, building trust and delivering exceptional service both inside and outside the organization. You will manage and maintain strong customer relationships as the primary point of contact for an assigned customer base and act as the voice of the customer within the business. Key Responsibilities Order Management/ Fulfillment: The CSR is responsible for accurate order entry, contract application, and price verification for an assigned customer base, as well as providing coverage for team members when required. This role works cross-functionally with mill schedulers, transportation, sales and supply chain teams to support customer order fulfillment. Based on order urgency, the CSR may be required to coordinate directly with carriers on behalf of the transportation team to ensure timely shipment, including submitting escalation requests when necessary. The CSR is also responsible for coordinating the operations with third-party warehouses to ensure accurate, efficient, and on-time customer order fulfillment. Customer Relationship Management: The CSR serves as the primary liaison between customers and all internal Ardent Mills functions. This role is responsible for building and maintaining positive customer relationships through consistent daily and weekly communication, delivering timely, professional, and solutions-oriented service. The CSR will gather, maintain, and share customer insights and relevant information with the broader business to support informed decision-making and continuous improvement. Incident Management: The CSR is responsible for managing and resolving customer incidents by collaborating with all relevant internal and external stakeholders to determine and implement solutions that support both customer satisfaction and business objectives. This role will document and track customer interactions and issues through the Incident Management Process and ensure timely communication of relevant updates across the organization. Demand Management: The CSR is accountable for monitoring and communicating short-term changes in customer demand, proactively identifying risks or constraints, and escalating issues as appropriate to ensure alignment across supply chain, operations, and sales. Essential Skills and Experience Bachelors Degree in Business, Supply Chain or a related field, or 3+ years of customer service experience within a supply chain environment. Preferred: Customer service experience including order entry and customer relationship management. Preferred: Working knowledge of Microsoft Dynamics 365, Salesforce or other ERP systems. Preferred: Logistics and/or Transportation experience. Detailed-oriented with strong analytical and problem-solving skills. Demonstrated ability to analyze information, identify issues, and develop effective solutions. Ability to balance competing priorities and successfully multitask in a fast-paced environment. Proven ability to deliver accurate results in an efficient and timely manner. Willingness to lead by example, support team engagement, and positively influence others. Proficient in Microsoft Office applications, including Outlook, Excel, and Word. Excellent verbal and written communication skills. Must be available to work on some statutory holidays to provide coverage for provinces that do not observe the same holidays. Bilingual / French is a must. Additional Information Competitive Compensation: Nous offrons un salaire de base ax sur le march, en fonction des comptences, des capacits et du niveau dexprience. Nos chelles salariales sont larges, et le salaire individuel sera concurrentiel sur le march en fonction de lensemble unique de comptences et du niveau dexprience du candidat. La plage de dpart pour cette position est $29.00 - $38.73, avec un potentiel de gain supplmentaire possible en fonction de lexprience. De plus, nous croyons que les membres de notre quipe sont la raison de notre succs et que tous les membres de lquipe sont admissibles un incitatif avec un objectif bas sur la contribution, la performance de lentreprise et les rsultats individuels atteints. Alors que le rgime de primes et le montant cible seront dtermins en fonction du rle et de lampleur des cotisations, le rgime de primes et le montant en pourcentage cibls pour ce rle sont les suivants : Bonus - MIP, 5% Annual. We provide market-driven base pay, based on skills, abilities, and level of experiences. Our salary ranges are broad, and individual salary will be market competitive based on a candidates unique set of skills and level of experience. The starting range for this position is $29.00 - $38.73, with additional earning potential possible commensurate with experience. Additionally, we believe that our team members are the reason for our success and all team members are incentive eligible with a target based on contribution, company performance, and individual results achieved. While the specific bonus plan and target amount will be determined based on the role and breadth of contributions, the targeted bonus plan and targeted percentage amount for this role is Bonus - MIP, 5% Annual. Benefits: Chez Ardent Mills, nous offrons un large ventail davantages aux membres de notre quipe et aux membres de leur famille admissibles. Voici quelques-uns de nos excellents programmes davantages sociaux auxquels vous pourriez avoir droit : Couverture mdicale, dentaire et visuelle Comptes dpargne-sant et pour personnes charge Programmes dassurance-vie et dassurance-invalidit Programmes de prestations volontaires Programmes de mieux-tre parrains par lentreprise pargne-retraite avec jumelage dentreprise Programme daide aux membres dquipe et aux familles (PAE) Congs pays et jours fris pays Programme de reconnaissance des employs avec rcompenses (RAVE). At Ardent Mills we offer a wide range of benefits to our team members and their eligible family members. Some of our great benefit programs you may be eligible for include: Medical, Dental and Vision Coverage Health and Dependent Savings Accounts Life and Disability Programs Voluntary Benefit Programs Company Sponsored Wellness Programs Retirement Savings with Company Match Team Member and Family Assistance Program (EAP) Paid Time Off and Paid Holidays Employee Recognition Program with Rewards (RAVE). EEO Commitment Ardent Mills est un employeur garantissant l''galit des chances. Ardent Mills is an equal opportunity employer. Recruitment Fraud Disclaimer At Ardent Mills, the security of our employees and candidates is a priority. We will never request sensitive information such as your bank account information, social security number, or other non-publicly available information during the application and interview process. If someone asks you for sensitive information, we strongly advise that you assume that individual is not affiliated with Ardent Mills. Some things to watch out for: Slightly altered or unprofessional email addresses. Ardent Mills Recruitment team only corresponds from email addresses with the domain or . Vague job requirements or job descriptions. Our open job opportunities and descriptions can be found at ardentmillscareers.com . Apply Now Connect With Us #J-18808-Ljbffr