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General Information Job Title: MuleSoft Integration Engineer Location: Toronto, ON (Remote) Employment Type: Contract About Fulfillment IQ At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether its designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms. Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If youre a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where youll find meaningful work and career growth. Were proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. Youll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork. Position Summary We operate a production integration environment built on open-source Mule (Mule Community Edition) that currently faces throughput, latency, and stability challenges under load, with no vendor support available. We are seeking an experienced Integration Engineering Partner / Specialist to assess the existing platform, identify root causes, remediate performance and reliability issues, and establish sustainable operational and governance controls for long-term stability. Key Responsibilities Perform deep-dive assessment of the existing Mule CE integration landscape Diagnosing root causes of performance, scalability, and stability issues Optimize throughput, latency, memory usage, and thread management Improve error handling, monitoring, logging, and alerting mechanisms Implement best practices for integration design, deployment, and operations Establish operational runbooks, performance baselines, and governance standards Provide recommendations for future scalability and platform sustainability Required Experience & Skills 45 years of handson experience working with Mule ESB / Mule Community Edition in production environments Proven expertise in performance tuning, troubleshooting, and load optimization Experience supporting integration platforms without vendor support Deep understanding of JVM, threading, memory management, and resource utilization Strong knowledge of API and system integrations (REST, file-based integrations) Ability to document findings, solutions, and operational processes clearly Preferred / Nice to Have Experience with migration strategies (Mule CE MuleSoft Anypoint or other iPaaS tools) Exposure to monitoring tools and observability practices Experience stabilizing high-volume, mission-critical integration platforms Month-to-Month Activities (Summary) Months 12: Onboarding, product/platform understanding, stakeholder alignment, team shadowing. Months 34: Customer interactions, requirement gathering, user stories, Agile ceremonies. Months 56: Deliver enhancements, coordinate cross-functional teams, resolve blockers. Months 79: Lead complex initiatives, backlog refinement, identify upsell opportunities. Months 1012: Support roadmap planning, strategic inputs, mentor junior team members. Key Performance Indicators (KPIs) Customer Success: Clear requirements, strong customer satisfaction, successful engagements. Delivery: On-time releases, improved sprint velocity, fewer requirement defects. Market Insight: Relevant competitive inputs, roadmap recommendations adopted. Collaboration: Positive stakeholder feedback, effective cross-team coordination. Business Impact: Increased adoption, revenue contribution via upsell/cross-sell. Why Youll Love Working Here At Fulfillment IQ, we dont just build supply chain solutionswe build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members. Work That Matters Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here wont just meet expectations, itll set new ones. Career Growth That Matters Were serious about growth. Whether its training, mentorship, or new challenges, well help you go from good to exceptional. Flexibility to Thrive Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively. We Celebrate You From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events. A Collaborative Culture Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued. Perks youll appreciate Employee Health: We offer a supplementary benefits plan that includes coverage for medical, as well as an employee wellness program. Time Off: Our paid time off includes statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws. Professional Growth: We provide a dedicated learning and development budget to support your career growth. Flexible Work: You will have access to flexible work hours and remote flexibility. Perks: We offer reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program. Community Engagement: We host team events and inperson organizational meetups to foster a strong company culture. Learn More About Us Website: fulfillmentiq.com LinkedIn: Fulfillment IQ Spotify: eCom Logistics Podcast Spotify YouTube: eCom Logistics Podcast YouTube #J-18808-Ljbffr