Job Title

District Service Manager - Full Time - Toronto, ON Canada $70,000 - $75,000 / year Salary Based On Qualifications And Experience Benefits and Bonus Eligible! Eligible to work in Canada without visa sponsorship. Not eligible for relocation. Company Background Smarte Carte, Inc. is the leading concessionaire of selfserve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Headquartered in St. Paul, MN, the company operates in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and the United Kingdom. Smarte Carte is a privately held company with a diverse and inclusive workforce, focusing on environmental responsibility by operating recyclable equipment and reducing its carbon footprint. Job Overview The District Service Manager will oversee Field Maintenance & Repair Technicians and Location Maintenance & Repair Technicians within the assigned district and will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties include monthly collections, repair, cleaning and regular maintenance of strollers, carts, cart management units, massage chairs and locker systems, with daily local travel and some regional travel required. Key Responsibilities Overall responsibility for area P&L, with the expectation to deliver excellent results versus annual and strategic plans. Develop and maintain strong relationships with key stakeholders within the Mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte. Identify Key Performance Indicators with relation to maximizing flowthrough to improve profitability. Effectively oversee recruiting, hiring, training and supervision of PartTime Location Managers. Inspect and perform maintenance on all equipment, including Carts, Cart Management Units, Strollers, Massage Chairs and Locker Systems (where applicable). Perform cash and credit card collections accurately and efficiently. Deposit collections and complete endofmonth paperwork in a timely manner. Complete and submit all necessary reports in an accurate and timely manner. Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times. Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment. Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment. Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards. Assist with the installation of new locations or the upgrade of existing locations. Other duties as assigned. Experience Minimum 2 years of fieldbased product support experience (route) preferred. Minimum 2 years in a customer service role required. Basic understanding of electro/mechanical assembly, troubleshooting, and repair. Qualifications Strategic planning and thinking skills, business acumen and value chain mindset. Proven track record of success in an operational environment. Ability to forge solid relationships with customers, facility management, etc. Manage across a wide range of capabilities and personalities. Excellent verbal and written communication skills. Organized and able to manage multiple priorities effectively. Must possess a highlevel of mechanical, electrical, and diagnostic aptitude, including rootcause analysis. Education Associate degree in a related field, and/or equivalent combination of education and experience required. Bachelors Degree in a related field preferred. Leadership Characteristics & Skills Leadership: A confident, mature person with the ability to connect and inspire others. Proven track record of leadership that leads to concrete results and drives key performance indicators. Results Oriented: A driver who possesses the ability to take actions and implement effective solutions in a timely manner. Problem Solver: A creative yet pragmatic problem solver. Methodical and handson, as well as detailoriented. Analytical Thinking and DecisionMaking: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and projectmanagement skills. Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally. Ethics: Highest level of professional integrity and honesty as well as personal credibility. Physical Requirements Walk and stand for the duration of shift (8 hours). Lift 40 lbs. to waist height. Push/pull up to 75 lbs. #J-18808-Ljbffr