Drive excellence in IT service management as a skilled IT Service Manager. Oversee ITIL best practices, standardize service processes, and ensure effective operations in a hybrid work model. In this pivotal role with a focus on IT operations, you will design, implement, and govern policies that enhance IT service management (ITSM) processes. You will bring 5+ years of leadership experience in IT operations and a solid grasp of SDLC and ITIL governance frameworks. Collaborate with diverse teams, focusing on continuous service improvement and innovative solutions. Key Responsibilities: Develop and maintain ITSM process documentation Establish KPIs to enhance service performance Serve as the enterprise SME for IT Service Management Collaborate with the ServiceNow team on platform enhancements Support stakeholder communications and practice development Requirements: Undergraduate degree in Computer Science or related field 5+ years of leadership in IT operations Strong knowledge of ITIL and enterprise tools Proven experience in policy development and IT audits Exceptional analytical skills and result-oriented mindset Elevate IT service management as you lead process improvements, guide innovations, and foster impactful collaborations across multifaceted technology operations. #J-18808-Ljbffr
Job Title
IT Service Manager Leading ITIL Best Practices in Technology Operations