Job Title

Position Summary The Vice President, Head of Data Operations, is primarily responsible for Omnicoms data architecture, governance, integrity, and movement of data. This role oversees data architecture, such as cloud-based platforms for storage and analytics, as well as the composer layer that allows for bespoke workflow and data pipelines to be designed/provisioned, and the orchestration layer to automate workflows/tasks that are durable, reliable and scalable. In general, this role focuses on upstream solution design and management (including how data is collected, structured, stored, and made accessible), and works closely with stakeholders in global engineering, local IT, and data solutions teams to maintain data quality, privacy compliance (e.g. PIPEDA, Law 25), and scalability of the data ecosystem. This role requires a strong familiarity with common media analytics and technology tools, both syndicated and proprietary. The ideal candidate must be able to proactively communicate ideas and opportunities, build strong relationships with internal and external partners, and evolve the data operations practice across the Canadian offices. The candidate must have a mindset towards fostering processes through automation, as well as establishing data as the backbone of other OM media disciplines. Primary Responsibilities Administrative & Departmental Development Work with OM Global Central Team, and local Annalect and Business Operations teams to establish agency-level standard Data Operations practices and thought leadership. Oversee application of such standards across all OM accounts. Act as subject matter expert on data operations and business intelligence solutions; prescriptively advise how they should be applied to deliver against client needs. Contribute to client statements of work (SOWs) and/or service-line agreements (SLAs) during contract negotiations, re-negotiations and renewals Work with team leadership, finance and data solutions resourcing, both onshore and offshore, to establish resource rate cards, platform and staffing costs and various business engagement requirements Align resources to accounts based upon client project requirements and/or SOWs. Recruit new employees, as needed. Serve as the escalation point to address critical business issues; have direct conversations with internal teams and clients, as needed. Support the development of short-term plans to prioritize needs and to resolve urgent issues. Analyze employee time utilization to ensure employee hours are properly scoped to the right projects Data Management & Strategy Collaborate with the Managing Director of Data Consulting and Operations on both overall OM, and individual client, data strategy Define standards and best practices for data ingestion, data harmonization, data storage and data governance. Act as the subject matter expert for projects relating to data quality and business rules Demand best practices are being followed by onshore and offshore data teams across all engagements Lead and manage cross-functional and cross-organizational teams to understand complex data issues involving multiple systems Establish priorities, develop improvement plans, allocate resources, and implement solutions Keep up to date on digital operations - buy changes, creative specifications, etc Data Governance & Documentation Lead the development of a comprehensive departmental data management and integrity program, including being accountable on cross-account adoption of a coordinated governance process Drive cross-discipline documentation process and create standardization for validating the implementation, optimization, and reconciliation of all campaign data Oversee the documentation of processes, workflows, and technical implementations of any project. Proactively identify, propose, and generate targeted solutions for data quality issues and operational inefficiencies. People & Project Management Socialize OM and projects tasks staging/RACIs - ensuring clarity on roles, responsibilities and expectations across teams Supervise Directors and Managers to perform data operations, data quality assurance and client project tasks. Provide guidance to team members and promote a team environment. Accountable for growth of direct reports. Tailor OM, client and personal goals to develop and emphasize strengths of each direct report. Experience, Skill and Technical Requirements 10+ years experience in data operations and/or business intelligence, including 8+ years in a management role, 2+ years in a senior management role 8+ years experience (media agency, in-house media team or retail media network), working directly with media data (ad server, display & video, search, social, offline, etc) 8+ years experience in an agile development environment Minimum 8 years experience in client facing work Experience managing teams that are onshore and offshore Strong verbal and written communication skills Strong organizational and project management skills (scoping, task staging, resource and change management) Advanced proficiency with one or more of: Salesforce Marketing Cloud Intelligence (fka Datorama), Power BI, Alteryx, Tableau. Experience with Google BigQuery and Cloud Composer 3 a plus. Intermediate proficiency with Amazon Web Services (S3, Redshift) 3+ years experience with project management platforms such as Hive, Asana or Smartsheet Intermediate proficiency with Excel and PowerPoint