IDS Enterprise Delivery Manager (EDM)Location: Remote/HybridTravel Required: 20-25% Travel across North AmericaCompany SummaryIntegrated Dealer Systems (IDS) is a leading provider of dealership management software for the RV, marine, and trailer industries. With over 40 years of experience, IDS delivers integrated solutions that help dealerships streamline operations, improve visibility across departments, and drive long-term growth. As part of Constellation Software, IDS combines deep industry expertise with a strong focus on innovation, customer partnership, and reliable support.Position SummaryThe Enterprise Delivery Manager (EDM) ensures stable delivery, clear requirements, and predictable execution for our largest enterprise customersowning delivery coordination, release sequencing, and cross-functional execution while maintaining client accountability and internal boundaries.Key Responsibilities:Enterprise Delivery & Release ExecutionOwn enterprise release calendars and production readinessCoordinate deployments across internal and client teamsEnsure client-owned prerequisites are completed before work proceedsRequirements & Change LeadershipLead requirements gathering and clarification; define acceptance criteria and actionable work itemsLead client process and operational changeIssue & Risk CoordinationTriage issues to SMEs and communicate findings in business ready language (no troubleshooting)Track risks, issues, and escalations to closure using structured updates and follow throughEnterprise Environment OversightMaintain awareness of client environments, dependencies, and migration timelinesPrevent unauthorized or premature changes that impact stabilityCross Functional LeadershipPartner across Product, Engineering, Support, and ServicesImprove enterprise delivery operating models and frameworksGrowth Insight & Opportunity IdentificationIdentify and support expansion opportunities by linking delivery outcomes to client valuePartner with the Director on positioning, scope, and pricing discussionsNote: This role does not carry a sales quota or close deals independentlyRequired Qualifications5+ years in enterprise delivery/project coordination/BA/TAM, coordinating engineering/product and enterprise clientsWorking knowledge of SaaS delivery and system dependenciesComfort with APIs/integrations/data workflows (no hands-on troubleshooting)Strong organization, communication, and stakeholder managementAbility to lead change and influence without authorityPreferred ExperienceERP/DMS, automotive, RV, or dealership systemsComplex enterprise or multilocation rolloutsCommunicating delivery progress and risk to executive stakeholdersSalary Range (Ontario & BC Only):The estimated base salary range for this role is CAD$100,000 - CAD$110,000 yearly. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations. Human-Centered, AI-Supported: We may use AI tools to support and streamline parts of our recruitment process, such as scheduling, and note-taking. AI helps us work more efficiently and consistently, but it never replaces human judgment. All hiring decisions are made by people not machines. Interviews are conducted by real team members who want to get to know you and your experience. AI is used to reduce bias, improve fairness and streamline processes, while keeping human connection and individual stories at the heart of our process.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at .
Job Title
Enterprise Delivery Manager