Job Title

Bilingual Triage Specialist Europ Assistance Canada, part of Generali Group (www.generali.com), is looking for a bilingual Triage Analyst to join our Travel Assistance team in Canada, who can contribute to the building of local Canadian operations. Europ Assistance (www.europ-assistance.com) is a global company, active in over 200 countries and territories in the delivery of our products and services.The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or with in Canada. This role will report into the Head of Travel Assistance & Claims and is based in Toronto, with the working environment being a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders. Responsibilities Include:Demonstrate the ability to organize and prioritize work effectively.Monitor and triage multiple shared (generic) claims and service email inboxes. Review and triage claim documents for completeness and accuracy. Review, prioritize, and route incoming emails to the appropriate teams or systems. Respond directly to client emails within service-level timelines, providing clear, professional communication. Identify urgent or sensitive items and escalate appropriately.Set up manual claims in the claims system when required. Process simple/fasttrack claims from intake to closure following internal guidelines. Close claims in compliance with applicable provincial regulations and internal policies. Request any missing or outstanding information needed to proceed with a claim.Make occasional outbound calls to clients to obtain missing details or clarify documentation. Make calls to doctors offices and pharmacies for medical recordsProvide friendly, empathetic communication that supports a positive client experience.Policy cancellation requests.Work collaboratively with Claims Administrators, Customer Service agents, and other internal stakeholders to ensure efficient workflow. Flag issues, discrepancies, or trends that may require operational attention. Support departmental initiatives aimed at improving efficiency, accuracy, and client satisfaction.Protects the clients privacy and confidentiality according to the established guidelines.Professional and positive attitude is required.Education, Knowledge, Skills, and Abilities Required:Post secondary education.Experience in insurance, claims processing and customer service.Strong organizational skills with the ability to handle high-volume inboxes and multitask effectively. Excellent written and verbal communication skills. High attention to detail and accuracy when reviewing documents and setting up claims. Ability to work independently and within a team environment.Superior oral and written communication skills.Knowledge of travel insurance products.Previous experience is preferred.Language Requirement: Fluency in English and FrenchHours of Work: Monday to Friday, core hours.Work Location: HybridTotal Compensation: $55k-60k (salary plus 5% bonus)Vacancy: 1 full time position (new role)Europ Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities; please contact Human Resources at if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.We thank all applications for their interest, but only candidates selected for an interview will be contacted.