Job Title

Job Summary The Station Manager, (YUL) is a member of the Airport Operations leadership team and is responsible for Porters aircraft turn performance, passenger service experience, ground handling, team member experience and oversight of Porters business matters and third party relations at the Station. The Station Manager is accountable for the stations consistent execution to defined safety, commercial, operational, passenger service and employment standards. Identifies and eliminates barriers to reduce stationcontrollable delays and works cross-functionally to reduce system controllable and uncontrollable delays. Works diligently to achieve a safe and accidentfree operation. Regularly engages with leaders and team members to foster their commitment to Porters success. Meets defined financial performance targets. Constantly seeks ways to drive operational efficiency while supporting team members and passengers. Works cross-functionally and with stakeholders outside the Porter organization to ensure team members have the necessary tools, training, processes and resources to achieve the teams targets and metrics. Is responsible for building and sustaining a highperformance culture of teamwork and commitment to service and operational reliability throughout (YUL), with significant focus on actively developing the leadership capabilities of the groups Leads and Supervisors. The Station Manager ensures 7-dayperweek, in-station leadership coverage, with management actively engaged in the station operation during peak passenger hours of the day and during irregular operations. Duties & Responsibilities Leads and manages YUL passenger service functions. Works closely with all station team members to ensure consistent delivery of the passenger experience to defined service standards and to achieve aircraft turn performance to defined safety and operational standards. Works across the organization to remove barriers so team members are able to achieve these core abovethewing functions. Leads and manages YUL ramp functions. Works closely with all station team members to ensure consistent execution of defined safety and operational procedures to achieve aircraft turn performance and baggage service standards. Is diligent about maintaining a safe and accidentfree environment. Works across the organization to remove barriers so team members are able to achieve these core belowthewing functions. Establishes weekly leadership schedules to ensure 7-dayperweek, instation management coverage (overseeing operations and passenger interactions at the checkin counter, at departure gates and on the ramp), with hours focused on peak passenger times; leadership schedules are to meet established expectations of manager operational engagement 65% of their day and supervisors 80% of their day. Actively engages with operations, passenger interactions and team member coaching at the checkin counter, at departure gates and on the ramp 65% of their day; higher if core operational, service, and safety metrics are not being regularly met. Manages local administrative support team member to handle the stations administrative support needs. Crosstrains administrative support to augment CSR team during extreme irregular operations, during staff shortages and during low season operations. Works closely with Manager, Airport Operations Analysis; Manager, Learning and Development; and People & Culture to proactively manage all aspects of team member resources to maintain the trained headcount needed to support operational reliability and service targets while ensuring the most efficient scheduling of resources that achieves budgeted labour costs. Actively works to maintain healthy Team Member Engagement levels. Works with Porter GSE Maintenance and third party suppliers to ensure ground service equipment (GSE) are properly maintained, safe and reliable to support YUL operations. Develops nearterm and longterm fleet plans, including operational and CAPEX budgets. Conducts regular (weekly) operational metric and business reviews with senior Airport Operations leadership to maintain operational performance, identify trends for corrective action and proactively manage human resource issues. Establishes and monitors station audit practices to ensure compliance with service, reliability, safety and regulatory standards and guidelines. Conducts regular (quarterly) reviews of station performance with senior Airport Operations leadership, including objective setting, performance evaluation, and professional development plans. Recognizes successes, builds action plans for opportunities, manages leadership talent pipeline for succession planning. Establishes business cases for the necessary investments to reach and sustain operational performance. Collaborates with the Learning and Development department to support the training of YUL team members. Develops and maintains a climate that attracts, retains, and motivates top talent; ensures proper succession planning and talent development for airlines mission critical roles. As part of the regular course of daily operations, engages with station leaders (trainer/leads/supervisors), in the operation, to develop talent skills, including operational decisionmaking, leadership effectiveness, critical thinking, adherence to standards, and problem solving. Actively participates in Porters Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Companys Safety Policy. Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organizations standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community. Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of selfefficacy, resilience, and persistence in followers. People Leadership: Assuming a leadership role in helping others achieve excellent results. Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond. Qualifications University degree 10 years of experience in customer service and/or ground handling Minimum 2 years of leadership/management experience Able to lead under pressure Able to effectively manage and plan resources, time and people Superior oral and written communication skills Excellent interpersonal and leadership skills Proficient on Google office suite Flexibility with work schedule and able to work irregular hours Selfstarter with proven personal integrity Able to obtain and hold all required security clearances Ability to communicate and correspond clearly and precisely in English (Required) Location Montral (Montral-Pierre Elliott Trudeau International Airport - YUL) I-Onsite Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porters fleet of Embraer E195E2 and De Havilland Dash 8400 aircraft serves North America, including a coasttocoast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and X. #J-18808-Ljbffr