Job Title

Job ID: 521307 ((FLSAStatus)) Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. Were more than just a manufacturer of precast concrete, polymer concrete, or plastic products. Were a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, were leading the industry with innovation and a safetyfirst mindset. Job Summary This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastles SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solutiondriven in any interactions with customers, both internal and external. Job Location This is a hybrid position based out of our facility in Langley, BC. Job Responsibilities Process and support customers orders and inquiries related to their dedicated market Answer calls and handle email inquiries; providing courteous, timely, and effective customer service Inform customers of the status of their orders, advising them of any changes Comply with company attendance standards Coordinate effectively with transportation, planning, engineering and sales Create cases in NetSuite for customer issue resolution and product design Basic understanding of processing EDI orders Working with customers to create return authorizations Job Requirements 1+ years Customer Service in an office environment Experience working in manufacturing or logistics is preferred Excellent interpersonal and oral/written communication Comfortable user of excel Detailoriented, with the ability to multitask Demonstrated ability to work calmly in a fastpaced team environment Willing to be adaptable & flexible in our everchanging work environment Compensation The hourly pay rate is $24-$25/hr 401(k) plan / group retirement savings program Shortterm and longterm disability benefits Life insurance Health, dental, and vision insurance Paid time off Paid holidays What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion Oldcastle Enclosure Solutions (OES), a CRH Company, is an affirmative action and equal opportunity employer.EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr