Job Title

Job DescriptionHornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Groups portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Groups premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Groups subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Groups global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Groups additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.Position SummaryThe Guest Experience Ambassador is responsible for guiding and assisting with the flow of passengers from the upper and lower-level areas. The Ambassador will provide an amazing customer service experience, assist with crowd control, answer guest inquiries and ensure a safe and secure environment.This is a seasonal/contract position.BenefitsCompetitive WageRetention Bonus - up to $500.00Complimentary Cruise Tickets & UniformsCrew Recognition AwardsCrew Referral Program - up to $200.00 per referralCrew EventsPaid TrainingDuties and ResponsibilitiesScan tickets, distribute ponchos, count passengers and provide the count to CaptainsSafely board guests onto elevators and funicular upon arrival and exitParticipates in the monitoring, removal and recycling of used ponchos to designated recycle area; operates compactor to recycle ponchosLoads guests onto boat in a timely manner; ensures all strollers and wheelchairs are kept in secured locationDemonstrates a positive attitude and enjoys serving our guests in a fun and relaxing environmentGreets guests, assists with special needs and resolves any concerns within scope of reference, forwarding any issues requiring escalation to SupervisorWorks as a team to help where neededMaintains clean and safe work environmentAnswers guest inquiries and provides information to assist them with making choices regarding shopping, dining, and sightseeingPractices empowerment to solve a guest problem immediately and ensure guest satisfactionAbility to respond in a professional and efficient manner to any emergency or safety situationAttends mandatory training classes and department meetings as scheduled by department management. Participates in set daily training talks, pre-shift and applies learning to job specificationsAdheres to all health and safety regulationsWorks with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplaceMaintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)Reports to work on time and for all scheduled shiftsUnderstands all policies and procedures relating to the employees role within the companyMaintains any applicable licenses and certificationsCompletes any other duties as assignedRequirements & QualificationsO.S.S.D or equivalent as recognized by the Ministry of EducationMinimum two (2) years working experience in a customer service environment (preferably in hospitality/tourism)Excellent organizational and troubleshooting skillsGood communication and customer engagement skillsKnowledge of another language in addition to English is preferredMust be able to work all shifts including days, weekends and holidaysAbility to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)Walk, stand, sit and work in all types of weather conditions for extended periodsContinually and repeatedly perform functions indoors and outdoorsIf required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)City Cruises Canada does not use AI Technology at any stage of the recruitment process.Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity. #J-18808-Ljbffr