Job Title

LAWYER - NEW CLIENT INTAKE (Lawyer or Licensed Paralegal)(Remote/Hybrid with potential to earn $120,000 - $170,000+)Auger Hollingsworth is an award-winning accident and injury law firm with offices in Ottawa and Toronto. We are determined to become Ontarios preeminent personal injury law firm. To reach that goal, we are separating our 'Sales' from our 'Legal Production.' We are seeking a high-empathy, high-conviction legal professional to own the first and most important step in the client journey: The Initial Retainer.This full-time role is a blend of remote work with travel to our Toronto and Ottawa offices for in-person signings when required. You will thrive in this role if you love the 'first meeting' and have the 'closer' mindset required to ensure no wanted new client lead leaves without signing a retainer.The RoleThe Intake & Onboarding Specialist is the firms 'Chief Closer.' This is the person who ensures that when an injured new client calls our firm, they feel heard, protected, and confident in signing with us immediately. You are the 'Face of the Firm' for the initial days of the file.This is a role for a legal professional who excels at Sales Psychology. You aren't just giving legal advice; you are overcoming objections, explaining and demonstrating our 'Value Proposition,' and ensuring 100% of wanted leads are converted into active clients. You bring order to the chaos of new inquiries and ensure our Litigators only receive the best liability and damages cases.Your Support SystemYou report directly to the Head of Operations and work in lockstep with the Intake call taking team who handle the initial screening and conflict checks, allowing you to focus purely on the high-value consultation and getting the retainer signed.You will own the 'Conversion Rate' metric on the firms weekly scorecard. You will have a weekly meeting to identify why leads aren't signing and solve those friction points immediately.What Youll DoFirst MonthShadowing & Swiping: Observe current intake meetings and use the best scripts and talk tracks from the top PI firms in North America.The 'Script' Audit: Review and refine the firms initial consultation script to focus on 'The Close' and client empathy.System Integration: Master the CRM (Case Management System) and Intake software to ensure 0% lead leakage.First 90 DaysConversion Ownership: Achieve a >85% conversion rate on all qualified leads presented to you.Speed to Lead: Ensure 100% of 'Hot Leads' are met with (virtually or in-person) live and immediate and within no more than 4 hours of qualification.The 'Welcome' Experience: Contribute to a 'New Client Welcome Kit' that reduces buyer's remorse and increases early-stage referrals.You will be able to give feedback to the marketing department to ensure the firm is only investing in obtaining the correct, high-quality leadsFirst 612 MonthsPortfolio Quality Control: Ensure 100% of signed files meet the firms 'Criteria for Success' before they are transferred to the Litigation Pods.Feedback Loop: Work with Marketing and intake call takers to identify which lead sources provide the highest 'Sign-to-Lead' ratio.Revenue Impact: Directly impact the firm's 1-year growth target by increasing the monthly 'New Retainer' volume by 50%What Will Set You Up for Success (S.E.T.)SkillsSales & Persuasion: You understand the 'Psychology of the Close.' You know how to ask for the signature with confidence, without delayLegal Triage: Ability to quickly assess liability, damages, and 'coverage' in Ontario personal injury mattersHigh Empathy: You can connect with someone on the worst day of their life and make them feel safe and that they called the right law firm.Experiences5+ years in Personal Injury (Lawyer or Paralegal) with a heavy focus on intake or client management. Ideal for senior legal professional who wants a change of pace from legal practice.Proven track record in a 'Sales-Heavy' legal environment.You love being measured by your numbers.TraitsThe 'Closer' DNA: You are competitive and hate losing a good file to a competitor.High Energy: You bring the same passion to the 10th meeting of the day as you did to the first.Owner Mindset: You treat every lead as if it were your own business's capital.What Wont Set You Up for SuccessViewing Intake as an 'administrative burden' rather than a 'growth engine.'Being uncomfortable talking about money, fees, or the 'contingency' model.Waiting for the lawyer to tell you if a file is 'good enough' to sign.A 'wait and see' attitudein PI, if you don't sign them now, theyll sign with our 6 other competitors down the street.Why This Role MattersBy owning the Intake process, you unlock the firm's growth. You free up our Litigators to settle files, and you ensure that every dollar we spend on marketing results in a signed retainer. You are the gateway to the firms success.Compensation, Perks & BenefitsCompetitive Base Salary: $100k - $130k (depending on Year of Call and experience).The 'Closer' Bonus: Significant incentive bonuses for every 'Qualified Wanted Sign' and hitting monthly conversion targets.Full Benefits: Health, dental, vision, firm-matching pension plan, unlimited vacation!Culture: A professional, high-growth environment where 'We Drive To Win!'Apply in Confidence by April 15, 2026 Please email your resume and a brief video (or written outline) explaining why you are a fit for this role to Richard Auger at