Job Title

Looking for a career opportunity with an established and reputable national organization that makes a real difference in womens health, values its employees and offers a comprehensive total compensation package including a hybrid working from home program? The Society of Obstetricians and Gynaecologists of Canada (SOGC) is the national voice for womens health in Canada with a mission to lead the advancement of womens health through excellence and collaborative professional practice.The SOGC has over 4,000 members, comprised of: obstetricians; gynaecologists; family physicians; nurses; midwives and allied health professionals working in the field of sexual and reproductive health.Since 1944, the SOGC continues to be a leading national and international authority on sexual and reproductive health and on evidence-based training and education. The SOGC leads the development of 1217 clinical practice guidelines per year and hosts three regional continuing medical education meetings, and an Annual Clinical and Scientific Conference. The SOGC also coordinates and hosts in-person and virtual academic programs for participants at all stages of their career: medical students, residents and practicing health professionals.POSITION DESCRIPTIONReporting to the Director Business Development and Membership, the Membership Specialist is the main contact point for members. This role ensures that the organization, across its different programs and plans, continues to provide meaningful opportunities for members by remaining responsive and attentive to changing needs and priorities.KEY RESPONSIBILITIESMember Growth and Outreach:Design and implement strategies to retain and increase the membership, in collaboration with the Leadership TeamRepresent and promote the organization to prospective membersServe as primary contact and manage relationships with, and general communications to membersRespond to inquiries about membership and do necessary follow-up(s)Implement strategies to engage less active membersServe as staff support for the Membership Committee of the Board to help inform the member engagement strategyCollaborate with the communications team for member communicationsAssist in the development of the annual business plan and strategyPlan member recognition sessions and eventsMember Monitoring and Assessment:Follow-up with members on a regular basis to stay abreast of new developments, new and evolving needs, etc.Track and assess member participation in different eventsDesign, collect and assess data through periodic member surveys to stay abreast of new developments, new and evolving needsParticipate in the review and implementation of the organizations workplanManage the membership database, including overseeing all data entry, imports and exports, cleanup, and trackingAnalyze membership data and provide reports on key performance indicators to the leadership teamMembership Retention & Renewal:Coordinate and manage the annual renewals and new membership campaignsManage and liaison with a third-party call centre for member outreach initiativeEnsure smooth system of membership renewal is in placeCoordinate and manage all requests pertaining to the membership renewalOther:Oversee, manage, and process publication subscriptions; correspond with external partners and provide publication stats and reports; process all publication ordersOversee, manage, and process Job Bank submissionsAct as back up person to answer calls from the main phone lineLead/and or participate in special projects throughout the yearPerform other duties identified as a priority by ManagementQUALIFICATIONS, EXPERIENCE and KEY SKILLSCollege Diploma or University DegreeBilingual in French and English (oral and written)Minimum of 3 years relevant work experienceDemonstrated knowledge of CASL and privacy legislationExperience working with a membership database, familiarity with iMIS is an assetProficient with the use of social media on multiple platformsProven track record working under pressure and handling multiple prioritiesExceptional customer serviceSuperior writing and editing skillsThe ability to rapidly learn and use new softwareThe ability to deal effectively and tactfully with a wide variety of people in correspondence, on the telephone, and in personThe ability to make decisions and resolve problems independentlyA high level of individual initiative and creativityAttention to detail, high standards, and an eye for accuracy, especially errorfree data entry and writingThe ability to maintain strict confidentiality of member and organization informationFamiliarity with non-profit and membership best practices, tools, and techniquesExcellent organizational, management, and coordination skillsProficient Microsoft Office user (Outlook, Word, PowerPoint) with advanced Excel skillsAbility to travel, when required, for the purpose of representing the organization, including, but not limited to, tradeshows, conventions, or conferencesAssets:Previous experience in a membership associationExperience in marketing and/or salesWHAT WE OFFER:Total Compensation Package which includes:Anticipated annual salary: $55k - $65kBenefits after three months.Pension matching after one year.Three weeks of vacation.Hybrid flexible workplace split between in-office and home office schedules.Please submit your cover letter and resume to The SOGC is an equal opportunity employer and encourages all qualified applicants to apply. SOGC welcomes and encourages applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process.This posting is for an existing position. Artificial Intelligence will not be used to screen, assess or select applicants for this position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.