Job Title

Customer Care Team Lead Full-time, Permanent Location: Mississauga, ON (100% On-site) Hours: Monday to Friday, 40-hour work week Salary: up to $70K + 7% bonus Department: Finance Reporting Manager: Customer Experience Manager About Our Client Our client is a leading Canadian supplier of automotive, heavyduty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience. Why Join Our Clients Team? Competitive total compensation based on experience Comprehensive health and dental benefits Mental wellness support Employer contribution to retirement savings Fitness & wellness reimbursement Educational assistance and professional development support Paid time off including vacation and personal days Community involvement initiatives A collaborative and inclusive workplace culture featuring: Team events and celebrations Holiday gatherings Lunch & Learns Employee recognition programs About the Role Reporting directly to the Customer Experience Manager, the Customer Care Team Lead will deliver courteous, efficient, and timely service to customers while managing inbound and outbound communications. This is a key role with responsibility for handling customer inquiries, processing requests, and supporting overall customer satisfaction. You will build strong relationships with customers and internal sales teams, ensuring a seamless service experience while contributing to sales growth. This role is ideal for a proactive and customerfocused professional who thrives in a fastpaced environment and is passionate about delivering exceptional service. Education/Experience High school graduate. A minimum of 2 years Customer Service experience. Experience working in a consumer packaged goods or automotive lubricants environment is an asset. Superior PC and Microsoft Suite skills. Experience or familiarity with Microsoft Dynamics AX and Salesforce would be an asset. Working Conditions Office environment #J-18808-Ljbffr