Job Title

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey from the moment they step into a showroom to the exciting day they take delivery of their vehicle. Responsibilities Engage walk-in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase building a complete and personalized customer profile Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers Provide the highest level of customer service to all current and future owners Perform additional tasks as assigned to meet business needs Requirements 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals Passionate about the Tesla Mission and innovations in the personal transportation industry; keeps up with EV industry trends and local incentives Ability to understand and convey business issues and technical concepts Strong sense of team mentality and reliability Strong communication skills and attention to detail; highly organized with excellent written and verbal communication skills; proficient with Microsoft Office Suite and CRM tools Ability to work evening hours, weekends, and holidays in a retail environment Must maintain a valid Class 5, G or G2 driver's license for Canada For roles located in ON: must possess and maintain a motor vehicle salesperson licence/certificate issued by the applicable provincial regulator this is a condition of employment 1+ years of customer service or sales experience. Valid Class G, G2, or Class 5 Canadian driver's licence. Ontario motor vehicle salesperson licence/certificate required. Proficiency in Microsoft Office Suite and CRM tools. #J-18808-Ljbffr