Job Title

Pay Range: $60,000 - $90,000 At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include semi-annual bonuses tied to business performance; deferred profitsharing program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and meritbased salary increases. We are committed to recognizing your efforts and supporting your growth with us. Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If youre also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Overview: Askuity is a Torontobased retail analytics software company operating as a division within The Home Depot (THD). Through our supplier analytics program, Askuitys mission is to enable suppliers and merchants at The Home Depot to make profitable, datadriven decisions and drive realtime execution. The Customer Support Specialist acts as the first point of contact when it comes to supplier issues and troubleshooting. The main goals of this position include being the first point of contact for supplier issues related to data integrity or app functionality, working to uncover opportunities and insights for crossfunctional teams using ticket data, and proactively identifying any issues with data accuracy and/or availability. Key Responsibilities: Collaborate with crossfunctional teams such as Community Enablement, Supplier Engagement, (THD) Development and Product to reach a resolution for suppliers. Liaise with the product managers of each analytic tool to further investigate supplier issues. Drive team initiatives by collaborating with the Supplier Engagement and Community Enablement team through support related projects. Action and resolve Zendesk tickets across all tools in the Supplier Analytics Program (Askuity, VendorDrill, DataConnection). Deliver optimal supplier support, all while managing and participating in projects related to the supplier experience. Competencies: Excellent communication Critical thinking Attention to detail Collaboration Skills: Intermediate skill level with Excel Intermediate project management skills Working knowledge of Zendesk or another ticketing system Direct Manager/Direct Reports: Reports to Manager, Customer Support Travel Requirements: Limited Working Conditions: Working in an office setting: computer work, camera on virtual meetings, taking support calls. Minimum Education: Postsecondary education (college or university) Minimum Years of Work Experience: 2+ years of customer service experience Minimum Leadership Experience: N/A Certifications: N/A Other Requirements/Assets: Retail experience preferred Technical knowledge of SQL preferred Some CRM/Salesforce knowledge would be an asset Description du poste Base Toronto, Askuity est une entreprise offrant une plateforme logicielle danalyse en commerce de dtail qui exerce ses activits en tant que division de Home Depot. Par lentremise de notre programme danalyse des fournisseurs, sa mission est de permettre aux fournisseurs et aux ngociants de Home Depot de prendre des dcisions rentables fondes sur des donnes et dassurer lexcution en temps rel. Le spcialiste, Soutien la clientle, agit titre de principale personneressource pour les problmes des fournisseurs et le diagnostic de pannes. Les principaux objectifs de ce poste sont dtre la principale personneressource pour les problmes des fournisseurs lis lintgrit des donnes ou la fonctionnalit des applications, de travailler reprer les occasions et les perspectives pour les quipes interfonctionnelles en utilisant les donnes relatives aux dossiers, et de cerner de faon proactive tout problme relatif lexactitude et la disponibilit des donnes. Principales responsabilits Collaborer avec des quipes interfonctionnelles comme celles de la Mobilisation de la communaut, de lEngagement des fournisseurs, du Perfectionnement de HomeDepot et de la Gestion des produits pour trouver des solutions pour les fournisseurs. Travailler en collaboration avec les directeurs, Produits, de chaque outil danalyse pour examiner de plus prs les problmes des fournisseurs. Stimuler les initiatives dquipe en collaborant avec les quipes de lEngagement des fournisseurs et de la Mobilisation de la communaut pour soutenir des projets connexes. Traiter et rsoudre les dossiers Zendesk dans tous les outils du programme danalyse des fournisseurs (Askuity, VendorDrill, DataConnection). Offrir un soutien optimal aux fournisseurs tout en grant des projets lis lexprience des fournisseurs. Comptences Excellentes aptitudes pour la communication. Pense critique. Souci du dtail. Collaboration. Aptitudes Niveau de comptence intermdiaire du logiciel Excel. Niveau de comptence intermdiaire en gestion de projet. Connaissance pratique de Zendesk ou dun autre systme de dossiers. Suprieur immdiat ou subordonns Suprieur immdiat: directeur, Soutien la clientle. Exigences relatives aux dplacements Dplacements limits. Exigences physiques Troisjours au bureau (mardi, mercredi et jeudi). Travail hybride Dplacement au bureau de Toronto, lintersection des rues King et Spadina, les mardis, mercredis et jeudis. Conditions de travail Travail de bureau: ordinateurs, camra pour les runions et appels de soutien. tudes Diplme dtudes postsecondaires (collgial ou universitaire). Exprience professionnelle Au moins deux ans dexprience en service la clientle. Exprience en direction s.o. Accrditations s.o. Autres exigences Exprience en commerce de dtail, un atout. Connaissance technique de SQL, un atout. Connaissance du systme de gestion des relations avec la clientle et de Salesforce, un atout. In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process. #J-18808-Ljbffr