Job Title

OverviewClient Care Representative (Full-Time) Kelowna British ColumbiaHandyman Connection of Kelowna is a well-established, locally owned family business providing home repair and renovation services Vernon to Penticton. We are growing and looking to add a Client Care Representative to support our office, customers, and team of skilled craftsmen.Were looking for someone who is not only excellent with customers, but also comfortable making independent decisions and keeping things moving when management is busy or off-site. If you enjoy being the go-to person, this role is for you.What Youll Get$21$23/hour starting wage (based on experience)Supportive training and onboardingPositive, family-oriented workplaceConsistent daytime schedule (no evenings or weekends)What Youll DoProvide friendly and professional customer supportSchedule appointments and coordinate projectsManage billing, follow-ups, and office tasksPrioritize multiple tasks in a fast-paced environmentUse good judgment to resolve issues independentlyWhat You Bring35 years of experience in customer service or office administrationStrong communication skills (phone and written)Good Microsoft Office and computer skillsAbility to stay organized and self-directedPositive attitude and willingness to pitch inWhat We Offer$21.00$23.00/hour starting wage (depending on experience)MondayFriday, traditional business hoursSmall, professional office with a family-friendly atmosphereComprehensive training and ongoing supportBenefits after the probationary periodBusiness-casual environmentKey ResponsibilitiesDeliver exceptional, friendly customer serviceIndependently manage day-to-day office operations and make reasonable decisions when supervisors are unavailableCoordinate schedules, manage job tracking, and support staff and customersHandle billing, follow-ups, communication, and project coordinationManage multiple priorities in a fast-paced settingSee small projects through from intake to completionQualifications35 years experience in customer service, office administration, or call-centre environments (required)Strong verbal and written communication skillsConfident with Microsoft Outlook, Excel, Word, and CRM systemsPositive, professional, people-oriented personalityStrong independent judgment, ability to resolve issues without escalationExperience in home improvement or trades (asset, not required)If youre looking for a long-term role with a great local team, apply today and join us at Handyman Connection of Kelowna. #J-18808-Ljbffr