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About UsAt CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors mobility, and consumer protection. Associates share in each others successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.Who We AreAre you ready to join an awardwinning, purposedriven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience.We offer a worklife harmony with access to an awardwinning holistic wellness program.Continuous learning through our robust corporate curriculum and education reimbursement program.Incredible rewards, travel incentives, and product and service discounts.Payforperformance and bestinclass recognition programs.Competitive benefits that include a defined contribution plan, personal spending account, and so much more.Position DetailsWhat You Will DoProvide a combination of onsite support as well as support internal CAA associates through different chat or phone channels.Support tasks include incident handling, problem identification, ticket management (logging and tracking), troubleshooting, resolution, hardware and software support, incident, and problem escalation.Provide 2nd level technical support for Windows11, O365, remote connectivity, and several businessspecific applications. Also support onsite technology like printers and video conferencing.Experience in managing devices in Intune is valuable.Provide support to virtual desktops in an Azure environment.Manage, setup and maintain all IT equipment onsite, including printers, video conferencing and other IT assets.Setup and configure new hardware and software, which may include imaging using Autopilot and other technologies.Educate users on how to use systems and applications as required.Asset management of desktops, laptops, monitors and printers.Document and maintain Desktop Support procedures.Create knowledgebase articles as required.Participate in various projects as assigned by Management.Occasional travel to various office and retail store locations across Ontario will be required.Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidates skills, experience and working location, as well as the specific positions business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.Who You ArePostsecondary education or diploma in computer science or Information Technology.A minimum of 3 years experience within a customerserviceoriented Information Technology environment, including indepth experience in providing onsite technical support and quality customer service.Excellent time management, analytical and problemsolving skills.Ability to work effectively and productively within a team environment.Knowledge of ticketing management systems.Knowledge of PC, laptop and printer hardware and software.Proficiency in: Office365, Azure Management, Windows11, remote diagnostic and problem resolution, Azure Virtual desktops, VPN connectivity.Must have a Glevel driver licence, access to a vehicle, and be willing to occasionally travel within Ontario.Availability to work fully in office and provide occasional afterhours support when needed.Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.Please note that we may use AI tools to help us through the recruitment process.Our CommitmentWe are an equalopportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. #J-18808-Ljbffr