Job Title

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive and growthfocused environment for our people. Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience lead from the floor to build, manage, and develop team members. They create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives. Core Responsibilities Of The Job Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Engage team members by helping them understand how their work supports the success of the store and of lululemon overall. Implement the Store Managers People vision for the store and cascade it to team members. Support the Store Manager in hiring and building a strong and diverse team that includes members with various experiences, backgrounds, and skillsets to drive key results and performance. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development checkins. Lead performance management activities, including direct feedback and continuous checkins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns. Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action. Guest Experience And Community Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching. Provide retail floor leadership to team members, including making inthemoment decisions to maintain efficiency and effectiveness of retail floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to make it right for guests. Operations, Product, and Strategy Partner with other managers to review business data and metrics (e.g., profit and loss (P&L) statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy). Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished. Open and close the store in accordance with the opening and closing procedures. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility Accountable for delegated aspects of controllable budget and labor hours. People Management Leadership role directly responsible for a subset of store employees as delegated by Store Manager. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences. Integrity: Behaves in an honest, fair, and ethical manner. Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work. Guest Experience: Actively creates an inclusive, highcaliber experience and connection for every guest through team members. Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions. Change Management Leadership: Leads others through change processes and uncertainty. Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to assigned store with reliable transportation methods. Schedule/Availability Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays. Experience 1 year people management experience. 1 year leadership experience, including experience managing business operations and administration and managing projects or processes. Job Assets Education: High school diploma, GED, or equivalent. Education: Bachelors degree or equivalent. Experience: 1 year retail or sales specific management experience. Experience: 1 year recruiting, hiring, or training employees. Work Context Work occurs in an environment with bright lights and loud music. Work is accomplished as part of a team and also independently. Work may involve managing conflict or mediating problems between others or deescalating guest issues. Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships. Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually. Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour). Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg). Compensation & Benefits Package Base Pay Range: $24.54 - $33.21/hour, subject to minimum wage in the location Target Bonus: 25% Total Target Base Pay Range: $30.68 - $41.51/hour lululemons compensation offerings are grounded in a payforperformance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on jobrelated knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements. At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth. Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood topup Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) Position Status This role is for an existing vacancy. When a PopUp location first opens, the initial roles are considered new vacancies. Any future openings at that same location are classified as existing vacancies. Legal Notice Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Qui nous sommes (French) lululemon est une entreprise innovante de vtements performants pour le yoga, la course pied, lentranement et dautres activits sportives. En tablissant des standards levs en matire de tissus techniques et de design fonctionnel, nous crons des produits et des expriences qui aident les gens bouger, crotre, tisser des liens et se sentir bien. Nous devons notre succs nos produits innovants, limportance que nous accordons nos magasins, notre engagement envers notre personnel et aux connexions incroyables que nous tablissons dans chaque communaut o nous nous trouvons. En tant quentreprise, nous nous efforons de crer un changement positif pour construire un avenir sain et prospre. Cela consiste notamment crer un environnement quitable, inclusif et ax sur la croissance de nos employs. Rsum du poste (French) Le grant adjoint responsable de lexprienceinvit joue un rle primordial dans lquipe de gestion du magasin: il sassure que les membres de notre quipe et que nos invits (les clients) vivent une exprience de qualit dans nos magasins chaque jour. Exerant son leadership en magasin, le grant adjoint responsable de lexprienceinvit assure lintgration, la gestion et le dveloppement des membres de lquipe. Il cre un environnement et une culture dquipe o le personnel prouve un profond sentiment dappartenance et bnficie doccasions dpanouissement. Ainsi, il veille ce que son quipe offre une exprienceinvit exceptionnelle qui respecte les valeurs et les directives de lentreprise. Principales responsabilits lies au poste (French) Leadership et gestion du personnel (French) Crer et favoriser un environnement dquipe respectueux et inclusif en accueillant et en clbrant les diffrences afin de garantir une exprience favorable, productive et amusante pour tous les membres de lquipe. Encourager les membres de lquipe en les aidant comprendre que leur travail contribue la russite du magasin et au succs de lululemon dans son ensemble. Concrtiser la vision du grant de magasin concernant le magasin et la transmettre en cascade aux membres de lquipe. Assister le grant de magasin pour les embauches et la consolidation dune quipe forte et diversifie qui inclut des membres aux expriences, aux antcdents et aux comptences divers pour obtenir des rsultats et un rendement cibles. Favoriser lapprentissage et le dveloppement continus de tous les membres de lquipe du magasin de manire cohrente et quitable en fournissant une rtroaction directe, laccompagnement professionnel, le mentorat et des vrifications continues du dveloppement. Diriger les activits de gestion du rendement, notamment en offrant une rtroaction directe et en effectuant des vrifications continues, en favorisant la reconnaissance et la rcompense de membres de lquipe, en grant la documentation du rendement et en abordant les proccupations relatives au rendement. Rsoudre les problmes ou rpondre aux proccupations des employs, notamment en dterminant le moment o il convient de sassocier lquipe de soutien interne afin de prendre les mesures appropries. Compensation et avantages (French) Plage salariale de base: 24,54 33,21$/heure, assujetti au salaire minimum du lieu Prime cible: 25% Plage salariale de base totale: 30,68 41,51$/heure Rgimes tendus de prestations de soins mdicaux, dentaires et de sant mentale; Cngs pays; Cotisations de lentreprise aux rgimes dpargne et de retraite; Gnreuses remises pour les employs; Des cours de conditionnement physique et de yoga; Un programme jeunes parents hors pair; Riche catalogue doffres de cours de dveloppement; Rsea-ux de personnes, programmes de mentorat et srie de leadership (entre autres). Statut du poste (French) Cet emploi concerne un poste vacant existant. Lorsquun nouveau magasin phmre ouvre, les postes initiaux sont considrs comme de nouveaux postes vacants. Toute autre ouverture future au mme endroit sera classe comme des postes vacants existants. Remarque (French) Les programmes incitatifs, les prestations et les avantages sociaux sont assortis de certaines exigences dadmissibilit. Lentreprise se rserve le droit de modifier ces programmes incitatifs, avantages sociaux et prestations, en tout ou en partie, en tout temps et sans. #J-18808-Ljbffr