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General Information Job Title: Tech LeadLocation: Toronto, ON (Onsite/ Hybrid)Job Type: Full-Time Reporting Line: Director of Technical Services Salary Range: $125k-$155k CAD per year (negotiable) About Fulfillment IQ (FIQ) Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale highperformancelogisticsoperations. We work at the intersection of strategy, operations, and technologywhere wesolvecomplex, real-world problems across warehouse design, automation, order management, transportation, and endtoend supply chain execution. Our teams combine deep domainexpertisewith strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate timetovalue and reduce delivery risk. If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves,thisistheplace where your skills and judgment trulycome to life. Role Overview We are seeking a handson Technical Lead to drive engineering execution and translate architectural vision and business requirements into highquality, scalable delivery across Fulfillment IQs client engagements. This role is a customerfacing, individual contributor position supporting one of Fulfillment IQs most critical enterprise clients. You will work closely with Product Managers, Product Owners, and business stakeholders to translate product and business requirements into executable technical designs, including application and database design. You will be expected to independently build and demonstrate Proof of Concepts (PoCs) to validate architecture, technology choices, and client use cases, including UIdriven PoCs where needed (e.g., Reactbased applications). This is not a pure architecture role. This is not a pure people management role. This is a handson delivery leadership role where you are expected to actively design, build, and guide execution. You will operate as the execution owner between Product, Architecture, and Engineering, ensuring that requirements are translated into clear, actionable implementation plans and executed correctly by the engineering team. This role is fundamental to how we scale delivery in a services environment. You will enable larger teams to execute effectively by breaking down complex requirements and architectures into actionable components, guiding engineers, and ensuring consistent engineering standards across the project. You will be responsible for owning the technical execution layer of projects, ensuring that systems built across cloudnative environments (GCP preferred; Azure/AWS supported) are scalable, maintainable, and aligned with architectural intent. This role combines deep handson coding, technical leadership, and delivery accountability. You are expected to actively contribute to the codebase, lead engineering quality, and ensure delivery timelines are met without compromising longterm system integrity. You will act as a force multiplier, improving team throughput, reducing ambiguity and rework, and ensuring that small implementation gaps do not become largescale system failures or cost inefficiencies in production. We are not looking for someone who simply writes code. We are looking for a deliveryfocused technical leader who takes ownership of execution, leads from the front, and ensures that what is designed is what gets builtefficiently and at scale. You are comfortable operating in ambiguity, working directly with customers, taking ownership of outcomes, and doing whatever it takes to ensure delivery success without waiting for perfect direction. Must Haves 610 Years of HandsOn Engineering Excellence with a proven track record of designing, building, and shipping complex, productiongrade systems at scale. Strong CloudNative Delivery Expertise (GCP preferred; Azure/AWS welcome) with handson experience building and operating cloudnative systems endtoend. Strong preference for Google Cloud Platform (GCP), including services such as Cloud SQL and Cloud Spanner. Strong Backend Engineering Expertise (Python strongly preferred) with experience building highperformance APIs and backend services, ideally using FastAPI or similar modern frameworks. Strong System Design Capability, including application architecture and database design, with the ability to convert business requirements into scalable technical solutions. Experience translating product and business requirements into executionready technical artifacts, bridging the gap between Product and Engineering teams. Handson experience building Proof of Concepts (PoCs) to validate solutions, including ability to build UIdriven prototypes (e.g., Reactbased applications) when required. Deep Understanding of Distributed Systems & Microservices, including domaindriven design, eventdriven architectures, and data consistency tradeoffs. Containerization & Modern DevOps Practices, including handson experience with Docker, Kubernetes (GKE/AKS), and CI/CD pipelines. Linux & SystemsLevel Proficiency, with strong debugging and troubleshooting capabilities in production environments. Proven Technical Leadership & Mentorship, with the ability to guide engineers through code reviews, design discussions, and handson problem solving. Strong Individual Contributor mindset, with a clear bias toward handson coding, technical execution, and delivery ownership rather than people management. Demonstrated ability to break down complex systems into executable components and ensure delivery is completed correctly and efficiently. Strong ownership of feature and epic delivery, with the ability to lead execution endtoend and ensure alignment between design and implementation. Strong ProblemSolving Under Pressure, including exceptional debugging skills and the ability to remain structured and decisive in highpressure environments. Ability to translate architecture into clear implementation plans and guide engineers through execution without ambiguity. Experience working in customerfacing environments, with the ability to communicate technical decisions effectively to stakeholders. What Success Looks Like in the First 90 Days First 30 Days Gain a deep understanding of Fulfillment IQs delivery model, engineering standards, and client engagement approach. Become familiar with the GXO account, business context, product roadmap, and current technical architecture. Onboard into the existing technology stack, including Python, FastAPI, Google Cloud Platform, and associated databases. Build strong working relationships with Product Managers, Product Owners, Architects, and Engineering team members. Review existing codebases, documentation, and delivery workflows to understand current challenges and improvement areas. First 60 Days Take ownership of translating product and business requirements into clear technical designs, including application and database design. Actively contribute to the codebase through handson development, code reviews, and technical guidance. Lead the execution of epics and features, ensuring alignment between architectural intent and implementation. Develop and demonstrate Proof of Concepts (PoCs) to validate technical approaches, including backend services and UIdriven PoCs (e.g., React where required). Collaborate closely with crossfunctional teams to remove blockers and improve delivery efficiency. First 90 Days Fully own the technical execution layer for assigned initiatives, ensuring highquality, scalable, and maintainable delivery. Serve as a trusted technical partner for product and client stakeholders, confidently representing technical decisions in customerfacing discussions. Improve team throughput and reduce rework by proactively identifying risks, gaps, and inefficiencies in execution. Set and uphold strong engineering standards across code quality, cloud usage, and DevOps practices. Be recognized as a reliable, handson Technical Lead who consistently ensures that what is designed is what gets built, on time and at scale. Key Performance Indicators (KPIs) Technical Delivery & Code Quality Cloud & Infrastructure Management Team Leadership & Mentorship Innovation & Modernization CrossFunctional Collaboration Operational Excellence Why Youll Love Working Here At Fulfillment IQ, we dont just build supply chain solutions. We build careers, friendships, and unforgettable experiences. We believe in giving our senior technical leaders real ownership, real influence, and the opportunity to shape platforms that power realworld logistics operations. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members. Health & Wellness Comprehensive health and dental coverage for you and your family (regionspecific plans) Employee wellness programs where applicable Time Off Competitive paid time off (PTO), sick leave, and public holidays Flexible leave policies that respect local labor standards Retirement & Financial Security Retirement savings programs and employer contributions Regionspecific plans (401(k) in the U.S., CPP and supplementary plans in Canada) Professional Growth Dedicated learning and development budget Support for skills development, leadership growth, and career progression Flexible Work Remote and hybrid work options Flexible working hours aligned to role and client needs Additional Perks Equipment and workstation allowances Internet and business travel reimbursements Employee stock options (ESOP), where applicable Team events, meetups, and company offsites Life at Fulfillment IQ Fulfillment IQ is a peoplefirst company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and highperforming workplace. Learn More About Us Website: fulfillmentiq.comLinkedIn: Fulfillment IQSpotify: eCom Logistics Podcast SpotifyYouTube: eCom Logistics Podcast YouTube #J-18808-Ljbffr