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Number of Vacancies: 1 Type of Contract: Temporary Hours of Work: 15 Hours/Week Compensation: $25.76/Hour Job Code: 7-MRE-2026 Contract Start Date: TDB Contract End Date: May 16, 2026 Department: Housing and Gender Based Violence Support Services Location: Hamilton, Ontario Employee Benefits On-the-job training and professional development opportunities Childcare discounts Opportunities to get involved in our community A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies) Responsibilities The role provides comprehensive support and services to women and gender non-binary individuals in life transition residing in the YWCA Hamilton Transitional Living. Responsibilities include crisis intervention, counseling, advocacy, and program facilitation. Assists in the operation of day-to-day shelter needs and works collaboratively with women to facilitate a plan for safe and effective independence. Conducts intake meetings and assessments of clients/residents to identify client needs and provides information and referrals in the areas of housing, health, employment, education, social assistance matters, and counseling. Maintains appropriate record keeping and reporting in accordance with YWCA Hamilton policies and procedures, and department-specific procedures. Provides reports and updates to Program Management when required. Communicates, advocates and collaborates with community agencies (e.g., courts, legal services, housing) to provide resources and referrals to clients/residents. Works with clients/residents individually or in groups to improve social and living skills by providing regular programming (e.g., goal setting, safety plans). Works within general rules, procedures, and standards, referring issues or problems to supervisor. Provides crisis intervention and counseling support. Participates in case conference meetings and case management development. Provides light housekeeping (preparing rooms for occupancy, cleaning units as clients move out, laundry) and serves prepared food to residents. Maintains high level of confidentiality when working with sensitive and personal client, employee, and contract information. Provides front-line desk support, including safety and security for the Transitional Living building during evening and weekend hours. Understands emerging trends, leading practices, and industry professional standards. Provides recommendations to strengthen existing policies and/or processes. Nurtures and forms meaningful internal and external working relationships and partnerships. Supports YWCA Hamilton mission, vision, and values. Performs other duties as required. Working Conditions Rotating shifts (days, afternoons, evenings, nights) weekday and/or weekend. Regularly works in emotionally charged situations requiring resolution. Work environment may be hostile or violent at times. Two staff members work at Transitional Living per shift. Qualifications Completion of two years of college in social work or human services or equivalent. 1 to 3 years experience working with telephone and in-person crisis management. Experience working with women with multiple barriers and concurrent disorders (mental health, addiction, violence). Experience working with newcomer women. Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost. Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost. Knowledge of harm reduction strategies and training in administering naloxone an asset. Must be able to work from a feminist, anti-racist/anti-oppressive perspective. Ability to work rotating shifts (days, afternoons, evenings) on weekdays and/or weekends. Excellent interpersonal and communication skills. Bilingual English/French or other languages an asset. Food Handlers certification an asset. Knowledge of social housing and community resources. As part of YWCA Hamiltons commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Mtis, immigrant, refugee, LGBTQ2S+, individuals with disabilities, and individuals from racialized communities or other marginalized communities are encouraged and welcomed to apply. Accommodations are available throughout the recruitment process. If you require accommodation please reach out to . #J-18808-Ljbffr