Job Title

Job Overview BET99 is Canadas Premiere Online Sportsbook and Casino. Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our internal BET99 team. We operate in a fast-paced environment and seek individuals who embody our core values: challenging the status quo, trust, transparency, integrity, and collaboration. The Customer Engagement team plays a crucial role in ensuring a seamless and engaging experience for our users before they need to reach out to customer service. The focus is on proactively solving customer issues, providing specialized offers, driving engagement on our platform. Vacancy: Replacement Responsibilities Proactively reach out to customers via phone call or email to resolve potential issues before they escalate to customer service. Identify opportunities to enhance customer experience through personalized engagement and targeted promotions. Provide specialized offers to drive engagement and retention on the platform. Maintain and update the BET99 knowledge base and AI Agent to improve automated assistance and self-service options. Analyze customer trends and feedback to identify patterns and recommend improvements. Collaborate with internal teams, including customer support and marketing, to align engagement strategies. Respond to customer feedback on platforms such as TrustPilot and App Store reviews to uphold BET99s reputation. Assist with any projects or tasks assigned by the CE Manager Skills and Qualifications Bachelors degree or minimum 2 years' relevant experience. Strong written and verbal communication skills. Ability to work in a fast-paced and dynamic environment. Experience in customer engagement, online gaming, or sports betting is preferred. Analytical mindset with problem-solving abilities. Proficiency in CRM tools and knowledge management systems is a plus. This role is instrumental in enhancing customer satisfaction and loyalty, ensuring a proactive approach to customer engagement at BET99. Why Join BET99?Come for the career stay for the culture.Canada-wide remote freedom - your office is anywhere you want it to be.Time off that feels good - paid vacation, paid sick days, plus your birthday off on us.Early access to leadership - meet the CEO in your first 30 days and see how your work truly makes an impact.Open-door leadership style - transparency and collaboration are core to how we operate.Premium benefits - 100% employer paid, for you and your family.Built-in career acceleration - Mentorship Programs led by industry veterans.A community youll want to be part of - book clubs, monthly employee events, cross-team fun, and more.Bring a friend, earn a bonus - our referral program rewards great connections.Regular recognition programs - so your great work never goes unnoticed.Modern tools and tech - making your job smoother, not harder.A streamlined onboarding process - hit the ground running with confidence.A company that invests in long-term relationships, not quick wins.Disclaimers:This position does not use artificial intelligence during the hiring process.___________________________________________________________________________________________________ Titre du poste : Agent(e) dengagement client Relve de : Gestionnaire de lengagement client Aperu du poste BET99 est le principal site de paris sportifs et casino en ligne au Canada. Depuis son lancement en 2020, nous avons continuellement innov dans lunivers du jeu en ligne, en faisant crotre rapidement notre base de clients et en largissant notre quipe interne BET99. Nous voluons dans un environnement dynamique et recherchons des personnes qui incarnent nos valeurs fondamentales : remettre en question le statu quo, confiance, transparence, intgrit et collaboration. Lquipe dengagement client joue un rle essentiel pour assurer une exprience fluide et engageante pour nos utilisateurs, avant mme quils aient besoin de contacter le service la clientle. Lobjectif est de rsoudre de manire proactive les problmes des clients, de proposer des offres spcialises et de stimuler lengagement sur notre plateforme. Responsabilits Communiquer de faon proactive avec les clients par tlphone ou par courriel afin de rsoudre les problmes potentiels avant quils ne soient transmis au service la clientle. Identifier des occasions damliorer lexprience client grce un engagement personnalis et des promotions cibles. Proposer des offres spcialises afin de favoriser lengagement et la rtention sur la plateforme. Maintenir et mettre jour la base de connaissances de BET99 ainsi que lagent IA afin damliorer lassistance automatise et les options de libre-service. Analyser les tendances et les commentaires des clients afin didentifier des schmas et de recommander des amliorations. Collaborer avec les quipes internes, notamment le service la clientle et le marketing, afin dharmoniser les stratgies dengagement. Rpondre aux commentaires des clients sur des plateformes telles que TrustPilot et les avis de lApp Store afin de prserver la rputation de BET99. Participer tout projet ou tche confi(e) par le gestionnaire CE. Comptences et qualifications Diplme universitaire (baccalaurat) ou minimum de 2 ans dexprience pertinente. Excellentes aptitudes en communication crite et orale. Capacit voluer dans un environnement rapide et en constante volution. Une exprience en engagement client, dans lunivers du jeu en ligne ou les paris sportifs est un atout. Esprit analytique et solides comptences en rsolution de problmes. Matrise des outils CRM et des systmes de gestion des connaissances constitue un atout. Ce rle est essentiel pour amliorer la satisfaction et la fidlit des clients, en assurant une approche proactive de lengagement client chez BET99.