Job Title

Role LogisticsTitle: Operations ManagerType: Full-time, PermanentLocation: On-site Downtown Toronto, ONHours: Typically 9:00am5:00pm, with after-hours availability for urgent operational issues (emergencies/critical escalations)Compensation: $80,000$100,000/yr Job DescriptionDay-to-DayInsight Global is seeking an Operations Manager to join a fast-growing short-term rental and hospitality organization operating a large, high-volume portfolio of properties. This role sits just below the senior operations lead and is focused on hands-on operational execution, supporting daily workflows while helping stabilize and scale core operating processes.On a daily basis, this individual will:Oversee day-to-day guest communications and act as a primary escalation point for issues, complaints, and urgent scenariosTroubleshoot and resolve problems related to check-ins, cleanliness, maintenance issues, and guest experience, ensuring issues are fully resolved and documentedManage and support the guest communications team (offshore/remote), ensuring tasks are prioritized correctly across time zonesCoordinate with cleaning partners to ensure unit readiness, turnovers, and quality standards are consistently metTriage and assign maintenance requests to internal resources or external vendors, tracking progress through completionUse internal tools to assign tasks, monitor workflows, and ensure nothing falls through the cracksIdentify recurring issues and contribute to improvements in SOPs, workflows, documentation, and process automationMaintain accurate operational records, task tracking, and internal reportingSupport onboarding and training of new team members as the organization continues to scaleThis position is well-suited for someone who is calm under pressure, highly organized, and comfortable managing real-time issues while balancing longer-term operational improvements. Must Haves2+ years of experience in short-term rentals, hotel operations, hospitality, or property managementStrong experience handling guest-facing escalations and time-sensitive operational issuesProven ability to prioritize tasks, make sound decisions, and problem-solve independentlyHighly organized with strong attention to detail in a fast-paced, high-volume environmentClear and professional written and verbal communication skillsComfortable working fully on-site and providing limited after-hours availability for emergencies PlussesExperience managing or supporting communications, cleaning, or maintenance teamsFamiliarity with task or ticketing systems used to assign and track operational workExperience building or improving processes, SOPs, and workflowsExposure to scaling operations in a growing hospitality or real estate environmentPost-secondary education