Job Title

Number of vacancies: 1. Type of contract: Temporary. Hours of work: 15 hours/week. Compensation: $25.76 per hour. Contract start date: TBD. Contract end date: May 16, 2026. Department: Housing and Gender Based Violence Support Services. Location: Hamilton, Ontario. Responsibilities Provides support and services to women and gender nonbinary individuals in life transition residing in housing at the YWCA Hamilton Transitional Living. Supports include crisis intervention, supportive counselling, referral advocacy, goal planning, programming and group facilitation to meet the needs of women in crisis. Assists in the operation of daytoday shelter needs and works collaboratively with women to facilitate a plan towards safe and effective independence. Conducts intake meetings and assessments of clients/residents to identify client needs, provides information and referrals in the areas of housing, health, employment, education, social assistance matters, and counselling. Maintains appropriate record keeping and reporting in accordance with YWCA Hamilton policies, procedures, and departmentspecific procedures. Provides reports and updates to Program Management when required. Communicates, advocates and collaborates with community agencies (e.g. courts, legal services, housing) to provide resources and referrals to clients/residents. Works with clients/residents individually and/or in groups to improve social and living skills by providing regular programming (e.g. goal setting, safety plans, planning). Works within general rules, procedures and standards, referring issues or problems to supervisor. Provides crisis intervention and counselling support. Participates in case conference meetings and case management development. Provides light housekeeping (preparing room for occupancy and cleaning units as clients move out, laundry) and serves prepared food to residents. Maintains high level of confidentiality when working with sensitive and personal client, employee and contract information. Provides frontline desk support including safety and security for Transitional Living building during evening and weekend hours. Understands emerging trends, leading practices, industry professional standards. Provides recommendations to strengthen existing policies and/or processes. Nurtures and forms meaningful internal and external working relationships and partnerships. Supports YWCA Hamilton mission, vision and values. Performs other duties as required. Working Conditions Rotating shifts (days, afternoons, evenings, nights) weekday and/or weekend. Regularly works in emotionally charged situations requiring resolution. Work environment may be hostile or violent at times. Two staff members work at Transitional Living per shift. Qualifications Completion of 2 years college in social work or human services or equivalent. 1 to 3 years of experience working with telephone and inperson crisis management. Experience working with women with multiple barriers and concurrent disorders (mental health, addiction, violence). Experience working with newcomer women. Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost. Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost. Knowledge of harm reduction strategies and training in administering naloxone an asset. Must be able to work from a feminist, antiracist/antioppressive perspective. Ability to work rotating shifts (days, afternoons, evenings) on weekdays and/or weekends. Excellent interpersonal and communication skills. Bilingual English/French or other languages an asset. Food Handlers certification an asset. Knowledge of social housing and in community resources. Benefits Onthejob training and professional development opportunities. Childcare discounts. Opportunities to get involved in our community. A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies). How to Apply Please submit resume and cover letter to: As part of YWCA Hamiltons commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Mtis, immigrant, refugee, LGBTQ2S+, individuals with disabilities, and individuals from racialized communities or other marginalized communities are encouraged to apply. Accommodations are available throughout the recruitment process, if you require accommodation please reach out to . Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process. Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted. #J-18808-Ljbffr