Job Title

Lead the charge as a Senior IT Service Desk Administrator focused on operational excellence. Utilize your experience to foster high-quality technical support and guide a dedicated team. This full-time role offers the chance to manage day-to-day Service Desk operations while developing processes and tools for improved client support. You will leverage your 3-5 years in IT support, mentoring staff, and acting as a crucial resource for complex technical issues. Collaboration with IT leadership will be essential in defining service standards and workflows. Key Responsibilities: Oversee the Service Desk teams incident management Develop effective Service Desk workflows and protocols Monitor and report on service performance trends Provide training and mentorship to support staff Participate in IT projects impacting end-user support Requirements: 35 years in IT support roles, preferably Service Desk Experience in a leadership or supervisory capacity Strong background in Microsoft 365 and network fundamentals Familiarity with cloud services like Azure is desirable Strong problem-solving and communication skills Drive progress in IT support excellence while leading a skilled team toward improved service delivery and customer satisfaction. #J-18808-Ljbffr