Job Title

About Us RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides valueadded insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The companys marketplace brands include Ritchie Bros., the worlds largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Globals portfolio of brands also includes Rouse Services, which provides a complete endtoend asset management, datadriven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. Job Description The primary responsibility of the PartTime Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for saleday operations. The PartTime Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The PartTime Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensuring all auction administrative objectives are achieved. Responsibilities To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and saleday staffing levels. To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels. Act as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same. Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e., refunds, invoicing inquiries, owner details and complaints). Ensure team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements. Responsible for processing DMV transfer documents, CE certificates (Europe); collecting appropriate sales tax or exemption certificates required by law; reconciling sale, collecting accounts receivables in a timely manner and banking duties; and managing and coordinating the ordering of auction supplies. Act as a liaison with all levels of the organization to ensure accurate reporting of information. Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems. Maintain and set up relevant systems used to maintain auction information. Follow up on all customer inquiries. Escalate problems or issues to senior management. Perform other duties as assigned. Qualifications 2 years of previous customer service experience in a related field. Minimum 1 year experience in a supervisory role. Strong computer skills including the ability to learn new systems and enter data quickly and accurately. DMV document processing experience an asset. Sales tax collection, exemption and remittance experience. Demonstrated leadership and the ability to take initiative. Strong problemsolving, organizational and timemanagement skills. Able to set priorities and work independently with minimal supervision. Positive attitude. Good communication skills strong diplomacy, a patient listener, strong written communication skills, and proven conflictresolution skills. Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and network with others. Adaptable and willing to adjust to new ideas or change. High level of integrity and ethics. Ability to work in highpressure situations and think on your feet. Strong attention to detail. A thorough understanding of equipment specifics for data entry. Familiarity with contract specifics for data entry and maintaining information. Knowledgeable about local Department of Motor Vehicle (DMV) rules and regulations as they relate to the sale of motor vehicles. #J-18808-Ljbffr