Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it''s our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane and Thermo King , sustainability is not just how we do businessit is our business. Do you dare to look at the world''s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what''s possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Our BrainBox AI Workplace Presence model dedicates specific in-office days each month to focus on relationships, learning and innovation. Quest-ce que a vous apporte: Un avenir durable exige une volution numrique continue. Notre quipe de solutions numriques est lavant-garde du dveloppement de technologies climatiques de nouvelle gnration axes sur la rduction de la consommation dnergie du ct de la demande et des missions. Notre quipe incluant BrainBox AI, Nuvolo et dautres combine expertise technique et analyses avances pour crer des solutions axes sur les donnes qui apportent une relle valeur aux clients, aux collectivits et la plante. Que vous fassiez progresser lIA dans les systmes de CVC ou que vous stimuliez lanalytique pour accrotre lefficacit, vos ides contribueront concevoir des solutions pour des collectivits plus fortes et un monde durable. En tant que gestionnaire de comptes techniques pour lIA applique aux systmes CVC, vous serez le responsable stratgique des comptes clients, charg dassurer la sant oprationnelle, la performance et la valeur livre par nos solutions CVC alimentes par lIA travers les portefeuilles clients. Ce rle polyvalent requiert la fois une solide expertise technique et dexcellentes comptences en dveloppement de relations, avec un accent sur la gestion proactive des comptes, la stabilit continue des systmes et le succs durable des clients mesure que leurs btiments voluent. Ce que vous ferez: Gestion stratgique des comptes Servir davocat principal et de conseiller de confiance pour les comptes clients assigns, en comprenant leurs moteurs daffaires, leurs dfis et leurs indicateurs de russite. tablir des relations solides et engages avec les parties prenantes techniques et excutives sur les sites clients. laborer et excuter des plans de comptes alignant nos solutions dIA CVC avec les objectifs des clients en matire defficacit, dconomie et de durabilit. Surveillance continue de la performance Surveiller les sites en direct pour la connectivit, lintgrit de la logique de contrle et la performance des algorithmes. Utiliser des outils de dtection automatiss pour identifier la dgradation du systme et les problmes de signal. Suivre et rapporter des indicateurs cls tels que le temps de fonctionnement, la stabilit, le temps moyen entre les dfaillances et les taux dincidents. Stabilisation et recommissionnement des sites Initier de manire proactive des interventions en rponse aux mises jour des systmes de gestion du btiment (BMS), aux modifications dquipement ou aux problmes oprationnels mergents. Diriger et coordonner les processus de recommissionnement ou de rintgration pour sassurer que les sites fonctionnent constamment un niveau optimal. Collaborer avec les quipes sur site pour identifier les risques dinstabilit et mettre en uvre rapidement des actions correctives. Maintenir une surveillance continue des changements critiques au systme afin dassurer des transitions fluides et de minimiser limpact sur les oprations CVC pilotes par lIA. Prise en charge et rsolution des incidents Assumer la responsabilit principale des incidents de production affectant la performance oprationnelle des comptes. Coordonner les rponses multidisciplinaires et les efforts de remdiation avec les quipes dintgration, de produit, de soutien et doprations clients. Servir de liaison directe avec les clients et les quipes dingnierie pour faciliter laccs et les ajustements ncessaires au rtablissement. Intelligence oprationnelle Analyser les drives de performance et les problmes rcurrents; effectuer le triage intelligent et lanalyse des causes fondamentales des pannes et de linstabilit. Dterminer quand faire appel une intervention humaine et quand sappuyer sur lautomatisation. Optimiser continuellement les processus pour rduire la fatigue lie aux alarmes, les temps darrt et les interventions manuelles. Partenariat dautomatisation Collaborer avec les quipes de produit et dingnierie pour tirer parti de lautomatisation afin de prserver lintgrit des systmes et doptimiser lexprience client. Sassurer que lautomatisation est utilise de faon stratgique pour soutenir le confort et la continuit oprationnelle, tout en maintenant une supervision humaine. Communication des rapports et de la valeur Communiquer rgulirement les rsultats de performance et les indicateurs de stabilit dans des rapports clairs, adapts chaque client. Expliquer la valeur et limportance de la continuit oprationnelle, en dmontrant le rendement du capital investi (ROI) et limpact en matire de durabilit auprs des clients et des quipes internes. Diriger les bilans trimestriels et les runions de performance rgulires pour assurer alignement et satisfaction. Responsabilits et communications auprs de la clientle Agir comme gestionnaire de compte ddi et principal point de contact pour toutes les communications clients lies la sant, la performance et au cycle de vie des sites. tablir des partenariats durables en sengageant continuellement auprs des parties prenantes du client. Fournir des conseils dexpert lors dincidents oprationnels, mobiliser rapidement les efforts de rsolution et tenir les parties prenantes informes. Traduire les solutions techniques et ltat des systmes en informations exploitables pour des publics techniques ou non techniques. Informer proactivement les clients des changements venir, des transitions saisonnires et des mises jour technologiques pour assurer la prparation et la stabilit oprationnelle. Recueillir les commentaires des clients et dfendre linterne les amliorations continues et lalignement avec leurs besoins. Favoriser la transparence, la responsabilisation et la confiance dans toutes les interactions afin dassurer des niveaux levs de satisfaction et de fidlisation. Ce que vous apporterez: Diplme de baccalaurat ou dtudes suprieures en gnie mcanique, gestion des installations, contrles CVC ou automatisation du btiment. Exprience confirme en gestion de comptes ou en soutien technique dans les systmes CVC, lautomatisation du btiment, lIoT ou les infrastructures alimentes par lIA. Excellentes comptences analytiques, de rsolution de problmes et de triage au sein dquipes multidisciplinaires. Habilets exceptionnelles en communication et en gestion des relations avec les clients et les quipes internes. Exprience avec des outils de surveillance et des plateformes de gestion dincidents. Capacit quilibrer des objectifs de comptes stratgiques avec lexcellence oprationnelle quotidienne dans des environnements dynamiques et imprvisibles. English Follows Whats in it for you: A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our teamincluding BrainBox AI, Nuvolo, and morecombines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you''re advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world. As the Technical Account Manager for Applied HVAC AI, you will serve as the strategic owner of client accounts, responsible for ensuring the operational health, performance, and value delivery of our AI-driven HVAC solutions across customer portfolios. This multifaceted role requires both technical acumen and exceptional relationship-building skills, focusing on proactive account management, continuous system stability, and long-term customer success as buildings evolve. What you will do: Strategic Account Management Serve as the primary advocate and trusted advisor for assigned customer accounts, understanding their unique business drivers, challenges, and success metrics. Build strong, engaged relationships with both technical and executive stakeholders at customer sites. Develop and execute account plans that align our HVAC AI solutions with customer goals for efficiency, cost savings, and sustainability. Continuous Performance Oversight Monitor live sites for connectivity, control logic integrity, and algorithm performance. Use automated detection tools to identify system degradation and signal issues. Track and report on KPIs such as uptime, stability, mean time between failures, and incident rates. Site Stabilization & Recommissioning Proactively initiate interventions in response to building management system (BMS) updates, equipment modifications, or emerging operational issues. Lead and coordinate thorough recommissioning or re-onboarding processes to ensure sites consistently operate at optimal performance levels. Collaborate with onsite teams to identify instability risks and implement corrective actions swiftly. Maintain continuous oversight of critical system changes, ensuring seamless transitions and minimizing impact on AI-driven HVAC operations. Incident Ownership and Remediation Serve as the primary owner for production incidents impacting operational performance within your accounts. Coordinate cross-functional response and remediation efforts involving onboarding, product, support, and customer operations teams. Liaise directly with customers and engineering teams to facilitate access and changes required for recovery. Operational Intelligence Analyze performance drift and recurring issues; drive intelligent triage and root cause analysis for faults and instability. Define when to escalate to human intervention and when to rely on automation. Continuously refine processes to minimize alarm fatigue, downtime, and manual intervention. Automation Partnership Collaborate with product and engineering teams to leverage automation that preserves system integrity and optimizes customer experience. Ensure automation is used strategically to support comfort and operational continuity, while maintaining human oversight. Reporting and Value Communication Regularly communicate performance outcomes and stability metrics in clear, customer-facing reports tailored to each account. Articulate the value and necessity of operational continuity, demonstrating ROI and sustainability impact to customers and internal teams. Lead quarterly business reviews and regular performance meetings with customers to ensure alignment and satisfaction. Customer-Facing Responsibilities and Communications Act as the dedicated account manager and primary contact for all customer communications related to site health, performance, and lifecycle operations. Forge lasting partnerships by consistently engaging and supporting customer stakeholders. Provide expert guidance to customers during operational incidents, quickly mobilizing resolution efforts and keeping stakeholders informed. Translate technical solutions and system status into actionable insights suited for technical and non-technical audiences. Proactively inform customers about upcoming changes, seasonal transitions, and technology updates to ensure preparedness and system stability. Collect customer feedback and advocate internally for continuous improvements and alignment with client needs. Champion transparency, accountability, and trust in every customer interaction, ensuring high levels of satisfaction and retention. What you will bring: Bachelors or advanced degree in mechanical engineering, facility management, HVAC controls, Building Automation Proven track record in account management or technical support in HVAC systems, building automation, IoT, or AI-driven infrastructure. Strong analytical, problem-solving, and triage capabilities across multidisciplinary teams. Outstanding communication and relationship management skills with both customers and internal teams. Experience with monitoring tools and incident management platforms. Ability to balance strategic account goals with day-to-day operational excellence in dynamic, unpredictable environments. Annual Base Salary Range or Hourly Base Pay Range: $71,503.33 - $99,470.00 Compensation Type: Salary Incentive Eligible: No Sales Commission Eligible: No Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Job Title
Responsable Technique de Compte / Technical Account Manager