Job Title

Full Time Dorval, QC, CA 13 days ago Requisition ID: 1144 Salary Range: $61,500.00 To $67,000.00 Annually Company Address: 325 Boul. Bouchard, Dorval, Quebec, H9S 1A9 SFM provides an equitable, inclusive, and growth-focused environment for our staff. We''re committed to providing a positive workplace where every individual''s uniqueness is embraced, respected, and valued. SFM has joined the Midwich group, a global, AIM-listed organisation with ambitious growth plans. Being part of Midwich gives our team exposure to world-leading brands and exciting career opportunities across Sales, Marketing, Finance, and more. Why Choose Us? At SFM, youll be part of a stimulating industry that sits at the intersection of art, communication, and technology. Youll work with a team of passionate people who bring energy and creativity to everything they do. Being part of Midwichs international network also means exposure to a larger scale of operations, global best practices, and opportunities to grow your skills while contributing to a company undergoing exciting modernization and diversification. If youre eager to be heard, empowered, and challenged, and want to grow your skillset while rolling up your sleeves and having fun, SFM is the place for you. Join us as we continue our journey of innovation and growth within a global organisation. What Youll Have at SFM Progressive, flexible work arrangements with benefits such as: A company-wide 4-day work weeka first in our industry Hybrid work model Flex-time arrangements 30-day per year allowance to work from anywhere, globally Car charging stations on premises. RRSP employer match program. Discounted employee pricing on products from the brands we distribute. Extended health benefits. A place at an organization that has perennially achieved status among Canadas Best Managed Companies. Job Statement As a Technical Application Specialist, you will be the primary point of contact for the design, training, and support of SFM''s assigned professional audio and DJ product brands. You will also deliver professional services to our clients. The ideal candidate has strong education and handson experience in professional audio systems, including live sound, studio, and networked audio environments. This role requires close collaboration with our Sales divisions, internal teams, customers, and external partners and manufacturers. This role is permanent. Responsibilities Presale services including professional audio system design, equipment selection, product qualification, and alternate product recommendations Create and review audiofocused system documentation, including signal flow diagrams, technical drawings, and bills of materials for Brand Managers and Sales Representatives Support professional audio networking, DSP configuration, and control integration for live sound, studio, and installed sound applications Postsale services such as assisting customers remotely (phone, email, Web conference) and on occasion directly onsite to provide technical assistance for systems and equipment debugging/troubleshooting (software and hardware) Serve as a key technical contact for assigned professional audio brands, providing expert guidance on setup, optimization, and best practices Working in collaboration with our Service department as needed Plan, assemble, configure, and program professional audio product demonstrations, including live sound, studio, and DJ solutions, conducted at SFM, customer locations, or trade events Assist Sales Representatives by providing technical product presentations to customers, endusers, or consultants Conduct competitive product analysis within defined timelines, with a focus on professional audio technologies and market trends Stay current on products and technologies through ongoing training, webinars, and industry publications Interact with our manufacturers technical services and maintain a professional, courteous, and effective relationship at all times Attend international trade shows in order to receive technical training, meet our manufacturers and customers, assess competitive products, or qualify new business opportunities Qualifications Strong experience in the professional audio market, including live sound, studio recording, DJ systems, and audio postproduction environments Advanced technical knowledge of audio signal flow, audio gain structure, sound reinforcement, DSP, paging systems, voice & video over IP standards, soft conferencing applications, audio conference systems, control systems Practical experience configuring and supporting networked audio systems, including multicast/unicast traffic and AV devices on IP networks Minimum 35 years of experience in professional audio roles such as Application Specialist, Audio Engineer, System Designer, or Technical Support Specialist Postsecondary education in Audio, Music Technology, Audio Engineering, Multimedia, or related fields, or equivalent professional experience Proficiency with Microsoft and Apple, DAWs (Pro Tools, Ableton Live, Logic Pro), and common professional tools; familiarity with Visio, AutoCAD, or Salesforce is an asset Avid S6L VE110 and VE210 certification, with demonstrated expertise in configuration, operation, and advanced troubleshooting Ability to work with professional acoustic and prediction software including EASE, EAW Resolution, and Electro Voice Preview Strong knowledge of Q SYS design/programming and QSC networked audio systems Experience with Pro Tools for system verification, playback, recording, and integration Familiarity with Salesforce and Freshdesk platforms for case management, technical documentation, and customer support workflows Fluency in English and French. Spanish is an asset. The Technical Application Specialist will serve all of Canada; it is therefore essential to be able to provide, at a minimum, support to our clients in both official languages: French and English. The Technical Application Specialist will occasionally need to respond to clients or partners in Spanish to facilitate communication that would otherwise be more difficult in French or English. Profile Requirements Geared toward customer service Dynamic, inquisitive, resourceful, autonomous, responsible, patient, and positive A valid drivers license and valid passport are required Available to travel and occasionally support events or clients in the evenings and/or on weekends Assets Manufacturer certifications such as Shure, QSC (QSYS), AVID, Pioneer DJ, and related professional audio brands Experience with live sound consoles, studio environments, DJ systems, and digital wireless platform Background in music production, composition, or performance, contributing to strong enduser empathy and realworld application knowledge Disability benefits Group insurance benefits Life insurance Registered Retirement Savings Plan (RRSP) Other benefits Deferred Profit Sharing Plan (DPSP) Free parking available Learning/training paid by employer Onsite amenities Onsite recreation and activities Other benefits Paid time off (volunteering or personal days) Parking available Variable or compressed work week Wellness program What We Do SFM is an awardwinning* and industryleading distributor and gotomarket service provider for the pro audio, musical instrument, live entertainment, and media production industries. This means we help ensure that inspiring brands like Shure, QSC, Pioneer DJ, and Casio are well represented in the Canadian market. Our company began over 40 years ago with a passion for the music industry and commitment to our staff and customers, and this continues today. We owe our success to an innovative and flexible approach, as well as the strong connections we build with the people we serve. SFM provides an equitable, inclusive, and growthfocused environment for our staff, and we are looking for highly motivated individuals to join our team! If you have these qualities and would like to join our team, wed love to hear from you! If this position isnt for you, and you know of someone who would be interested, we invite you to forward this position to them. *SFM has been awarded Canadas Best Managed Companies , an internationally recognized and leading business management award by Deloitte for five consecutive years running. Powered by #J-18808-Ljbffr