Job Title

Application Information Employer Name: RESIDENCE INN BY MARRIOTT REGINA This position is responsible for ensuring that our guest experience is aligned with the high standards of our brand. It also includes leadership, hotel administrative duties, and staff development. Responsibilities Greeting and check-in incoming guests. Ensure warm and friendly arrival and departure for guests. Process reservations and guest inquiries. Inform incoming guests of property information and local attractions. Handle guest complaints, comments, and observations to ensure guest satisfaction. Maintain team communications related to current changes, policy updates, or concerns. Facilitate guests requests with other departments accordingly. Answer property switchboard and process inquiries and requests. Supervise Front Office operations and employees. Maintain schedules, training, and evaluation of Front Desk employees. Train and develop a customer service-focused and polished team to meet brand standards. Provide team feedback and drive process improvement. Lead by example, take personal responsibility, and work as a team. Listen to guest concerns, provide empathy, and find solutions for resolving guest problems. Facilitate group reservations including rooming lists. Facilitate and communicate property promotions. Perform month-end tasks & reporting. Perform other duties as required to ensure brand standards are being met. Qualifications GED 12 General Educational Development. Minimum of 12 years of proven management or supervisory hotel experience. Strong verbal, written, supervisory and interpersonal skills. Strong computer skills. Works well independently or as part of a team. Strong attention to detail. Commitment to exceptional guest service. Ability to maintain a positive and professional attitude when handling all situations. Adhere to the policies and procedures of the hotel. Ability to work a flexible schedule including weekends and holidays. Applicants must live in Canada and hold a valid work permit. #J-18808-Ljbffr