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Overview About Slaloms Enterprise Capability At the heart of Slaloms Enterprise Capability is a bold ambition: to design and deliver intelligent, human-centered business applications that empower organizations to serve their customers with acceleration, agility, precision, and purpose. We partner with leading platformsSalesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and moreto build scalable, end-to-end solutions that unify data, streamline operations, and unlock actionable insights. Our work powers everything from smarter CRM experiences and next-gen commerce sites to resilient case management systems and optimized workforce planning. Were strategic enablers who connect strategy to execution in ways that drive measurable impact. Here, youll collaborate with curious, courageous people who believe in growth through experimentation, delivering value through partnerships, and building a future where technology works quietly in service of extraordinary outcomes. Job Title: Enterprise - ServiceNow ITOM Architect What Youll Do As an ITOM Architect, you will serve as a subject matter expert and thought leader for ServiceNow IT Operations Management engagements and pre-sales activities. You will architect, propose, and lead solution delivery based on requirements provided by the Slalom team and clients. Your solutions will be holistic, scalable, and designed with repeatable patterns for maximum productivity. You will engage confidently with both IT and business stakeholders, demonstrating high business proficiency, professional maturity, and executive presence. Lead ServiceNow ITOM implementation workshops to deliver technical stories, requirements, and design artifacts Architect end-to-end ITOM solutions including Discovery, Service Mapping, Service Graph/CMDB, Event Management, Health Log Analytics (HLA), AIOps, Cloud Management, and Observability Develop comprehensive technical design documents and solution blueprints from complex business requirements Partner with clients using a future-focused mindset to understand long-term enterprise goals and design ITOM roadmaps that align ServiceNow capabilities to their operational objectives Lead and participate in design workshops, development, testing, and deployment activities across top enterprise and public sector accounts Architect CMDB data models, discovery strategies, and CI relationship mapping to support ITSM, ITAM, and broader platform integrations Ensure quality delivery of ITOM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patterns Mentor teammates on ITOM platform best practices including discovery configuration, CMDB governance, event correlation, and AIOps capabilities Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ITOM content and solution approaches Contribute to practice development including delivery accelerators, thought leadership, and ITOM-focused client offerings What Youll Bring You are a seasoned ITOM practitioner who thrives in complex enterprise environments and has a track record of delivering transformational ServiceNow ITOM implementations. 5+ years of hands-on ServiceNow ITOM design and delivery experience, with deep expertise across Discovery, CMDB, CSDM, Event Management, Service Mapping and AIOps/HLA Proven ability to deliver complex ITOM implementations with multiple stakeholders recommending and executing solutions that drive exceptional operational outcomes Passion for leveraging ServiceNow ITOM to transform how organizations monitor, manage, and optimize their IT environments Ability to communicate and build relationships at all levels of an organization from technical operators to senior executives translating complex ITOM concepts for both technical and non-technical audiences Strong consultative approach with the ability to scope ITOM engagements, manage client expectations, and deliver on tight schedules with high attention to detail Experience leading solution design across CMDB health and governance, mid-server architecture, cloud discovery, and integration with third-party monitoring tools Demonstrated ability to act as a relationship manager and trusted advisor to client stakeholders throughout engagement lifecycles Hands-on experience delivering AI-enabled capabilities within ServiceNow, including Now Assist and Agentic AI Experience using large language models (LLMs) within enterprise platforms to support automation, insights, and user experiences Ability to design and implement AI-supported workflows that combine automation, data, and human oversight Understanding of responsible AI practices, including security, governance, and data quality Qualifications Minimum 5 years of ServiceNow ITOM design and development experience At least 5 full-lifecycle ServiceNow ITOM implementations in the role of technical lead or architect Certified System Administrator required and at least one of the following certifications required: CIS - Discovery CIS - Service Mapping CIS - Event Management In-depth knowledge and hands-on experience across ITOM modules: Discovery & Service Graph Connector (SGC) Service Mapping CMDB governance and CI lifecycle management Event Management and AIOps / Health Log Analytics (HLA) Cloud Management Platform (CMP) and Observability Integration with third-party monitoring and ITSM tools Strong ServiceNow programming expertise (JavaScript, REST/SOAP APIs, Flow Designer, IntegrationHub) Experience with agile delivery methodologies Excellent verbal and written communication skills with strong executive presence Hybrid/In office : We are hybrid but there are expectations that if your team leader or client requires you onsite that you are able to meet those expectations/requirements Slalom Employee Perks Culture & fun! Lunch & learns Health & wellness activities Holiday parties Employee community groups Social clubs & activities Vacation (20 days prorated based on start date & wellness/sick days) All benefits are subject to eligibility requirements Tangible perks Competitive compensation package $100 cell phone monthly reimbursement Registered Retirement Program (RRSP) & Employer Matching Tax-Free Savings Account (TFSA) Annual Thrive Well-Being Gift Card Family planning/ Fertility Benefit Maternity/Parental Leave Top-Up Medical & Medical & Dental Benefits Life and AD&D Insurance Access to Supplementary Life and AD&D Insurance Access to the Employee Assistance Program (EAP) and Inkblot Therapy And more! All benefits are subject to eligibility requirements Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process. At Slalom, we leverage artificial intelligence (AI) to enhance the efficiency and scalability of our recruitment process. To learn more about how we leverage AI please read our TA AI Usage policy here. Please note if you are hired at Slalom you will be required to complete a background check. #J-18808-Ljbffr