Job Title

Deliver exceptional customer service and operational excellence as a Guest Services Manager at a renowned ski destination. Drive guest satisfaction through effective training and streamlined service processes. In this year-round position, you''ll lead the Guest Services and Reservations team to create a seamless experience for visitors. Your responsibilities will include managing retail operations, implementing training programs, and ensuring effective communication among staff. Familiarity with ski resort dynamics is essential for success. Key Responsibilities: Oversee Call Center and Adventure Hub guest services Implement comprehensive guest training and support Develop retail sales strategies and team performance Manage staff scheduling for service efficiency Address and resolve customer challenges rapidly Requirements: Minimum 3 years in a supervisory role Experience in ski resort operations highly desired Knowledge of POS systems with troubleshooting skills Strong multitasking and leadership capabilities Ability to adapt to shifting work environments Lead a passionate team dedicated to creating unforgettable ski experiences, merging operational effectiveness with a love for winter sports. #J-18808-Ljbffr