Job Title

The Role We''re hiring a Product Manager to lead our Fraud squad. This isn''t a lock everything down and hope for the best kind of role. Our mission is to build the most trusted and safest financial institution in Canada while delivering the best customer experience. That means you won''t just be stopping bad actors; you''ll be designing intelligent systems that protect millions of customers without them ever feeling the friction. Youll own the product strategy for how Neo detects, prevents, and responds to fraud across every product surface credit, banking, transfers, and whatever we launch next. The work is deeply technical: you''ll partner with fraud strategists, data scientists, and engineers to build and tune rule engines, define experimentation frameworks with proper control groups, and make datadriven decisions on large, messy datasets where the signaltonoise ratio is brutal. If you''ve ever optimized a logistics network, tuned a marketplace matching algorithm, or improved conversion through systematic experimentation, you''ll recognize the shape of these problems. At the same time, you''ll obsess over the customer experience. Every fraud control has a cost to legitimate customers false declines, holds, friction at onboarding. Your job is to find the line where we maximize protection and minimize frustration, and then move that line every quarter. Youll report to the Group Product Manager of Fincrime and work closely with a tightknit squad of designers and engineers. Neo is growing fast we''re scaling toward 1million active customers and the fraud landscape changes with every new product, rail, and growth lever. This role won''t stay static, and that''s the point. What You''ll Be Doing Set a clear product vision for fraud prevention at Neo one that balances risk reduction with customer trust and experience quality. Design and optimize fraud detection systems across multiple product surfaces. You''ll define rules, thresholds, and policies, then measure whether they actually work. Build experimentation infrastructure and frameworks. You''ll run A/B tests on fraud controls, define proper holdout groups, and make decisions backed by statistical rigor not gut feel. Dig deep into data. You''ll work with large transaction datasets, identify patterns, define metrics, and separate signal from noise to drive fraud strategy. Partner with fraud strategists and data scientists to evaluate and improve models, understand false positive / false negative tradeoffs, and translate model outputs into product decisions. Own the customer experience side of fraud. When a legitimate customer gets blocked, held, or declined that''s your problem to solve. Collaborate across squads to ensure fraud controls are designed into new products from day one, not bolted on after launch. Write narratives, not just tickets. You''ll bring structure to ambiguity through clear strategy docs, roadmaps, and product briefs that help everyone make better decisions. Prioritize ruthlessly. You''ll make smart tradeoffs between fraud loss reduction, customer experience, operational cost, and engineering capacity. Who We''re Looking For 25+ years of handson PM experience at tech or techforward companies. The exact number matters less than what you''ve done with it we''re hiring across PM, Senior, and Lead levels. You''re deeply comfortable with data . Not I look at dashboards comfortable you write queries, understand distributions, and can reason about statistical significance. You''ve made product decisions on datasets where the answer wasnt obvious. You''ve worked in technical optimization spaces . Fraud, logistics, marketplace dynamics, ad tech, pricing, risk you''ve shipped products where the core challenge was optimizing a system against adversarial or noisy conditions with real tradeoffs. You understand experimentation and models . You know what a control group is, why it matters, and how to design tests that actually prove something. You can partner with data scientists and speak their language even if you''re not building models yourself. You obsess over customer experience . You''ve built products where the happy path matters as much as the edge cases, and you know how to make complex systems feel simple to users. You think in systems and edge cases . You can connect highlevel strategy with granular execution. You communicate like a pro clear stories, compelling roadmaps, and presentations that land on both product deepdives and exec syncs. You thrive in ambiguity . Fastpaced, evolving priorities don''t scare you they''re your sweet spot. You lead with humility : high standards, low ego. You listen, learn, and lift others as you go. Fintech, payments, or fraud experience is a strong plus but we''d rather have someone who''s built real optimization products in logistics or a similar domain than someone who''s only worked in finance but never touched data deeply. Coming From a NonPM Background? Many of our strongest PMs started in consulting, engineering, data science, or finance. If you''ve spent your career solving optimization problems, building analytical systems, or working in fraud/risk in a nonPM capacity and you''re ready to own a product we want to hear from you. What matters most is how you think, solve problems, and lead through complexity. Total Rewards Overview Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scope. For exceptional talent, were prepared to go above and beyond. Equity Ownership: At Neo, you dont just work here, you own a piece of what were building. As a fulltime team member, you share directly in the upside of one of Canadas fastestgrowing companies. When we win, you win with real ownership and meaningful longterm wealthbuilding potential tied to our success. Short Term Incentive Plans (STIP): Our performancebased bonus program is tied directly to company KPIs. When we execute and deliver results, youre rewarded with payouts that scale based on both company performance and your individual impact. What does life as an Owner at Neo Include? You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it Ownership structure that enables you to share in our path to victory Earn BIG with our short term incentive plans (STIP) Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence Flexible health benefits & life insurance 21 Days PTO + stat holidays, and personal leave Health & personal spending accounts A wide variety of discounts through our partner network Access to early use of products and discounts on fixedterm Neo mortgages Parental topup & equity vesting during long term leave Neo night events Company wide huddles, and education Apply with us: We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check. By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application. Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us. We are hiring for an open, vacant position. #J-18808-Ljbffr