Job Title

CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating Whats Different! Director of Operations Reporting to the Chief Executive Officer, the successful candidate will oversee three functional leaders Warehouse, Logistics, and Information Systems each with their own teams. The Director of Operations is responsible for endtoend corporate project oversight, driving operational excellence, improving processes, and ensuring strategic initiatives are delivered on time, on budget, and aligned with corporate objectives. This is a fulltime permanent role working 40 hours a week onsite. Our hours of operation are 8:15am to 5:00pm Monday to Friday. Key Responsibilities Oversee and lead three operational leaders and their teams (Warehouse, Logistics, and Information Systems), providing mentorship, guidance, and development opportunities Train and develop managers and teams by identifying skill gaps and creating actionable development plans Establish individual and team performance goals, conduct oneonone feedback sessions, and complete annual performance reviews Empower leaders and teams by sharing the why behind initiatives, aligning departmental objectives with corporate strategy Lead by example, fostering a culture of accountability, collaboration, innovation, and operational excellence Participate in recruitment and onboarding of operational leadership roles Lead and participate in crossdepartmental meetings, including leadership, project, and strategy sessions Lead all corporate projects endtoend, ensuring alignment with business objectives, budgets, timelines, and expected outcomes Partner with all departments to define project scope, set milestones, assign resources, and monitor progress Identify and manage project risks, roadblocks, and dependencies, escalating as needed to the CEO or leadership team Oversee project implementation across the company; track project KPIs, deliverables, and outcomes Drive process improvement and standardization across projects to increase efficiency, scalability, and quality of execution Drive the development of corporate strategy and establish a comprehensive project portfolio aligned to business objectives, ensuring prioritization of initiatives that deliver the greatest strategic value and operational impact Oversee endtoend operational strategy for Warehouse, Logistics, and Information Systems functions Drive continuous improvement initiatives to optimize supply chain efficiency, warehouse productivity, and IT/Dev system performance Manage vendor relationships, contracts, and cost optimization initiatives Ensure accurate inventory forecasting, timely order fulfillment, and multilocation distribution Develop and implement corporate processes and systems to enhance operational efficiency, compliance, and scalability Monitor KPIs across operations, including units per hour, order fulfillment metrics, project milestones, and UAT success Oversee facility maintenance and continuous improvement initiatives to ensure a safe, efficient, and wellmaintained operational environment Oversee ERP, WMS, and other business system implementations, integrations, and testing Ensure IT and Development initiatives are delivered successfully, aligned with business needs, and optimized for operational efficiency Collaborate with teams to identify automation opportunities, process improvements, and digital solutions Undertake related duties as assigned to achieve department objectives and company goals Qualifications Undergraduate degree in Business, Supply Chain, or a related field; PMP designation is a plus 10+ years in business operations, logistics, ERP/business applications, or related fields 7+ years leadership experience managing multiple leaders or subdepartments Proven experience leading warehouse, logistics, and IT/Dev functions Demonstrated experience in corporate project management, process improvement, and business system implementation; CCBA or Six Sigma Black Belt is a plus ERP/WMS experience required; experience with inventory forecasting, order fulfillment, and multilocation distribution Strong vendor and cost management experience, including negotiation of highvalue contracts Returns management, distribution center operations, and order processing experience preferred Proficiency in Microsoft Office, including intermediate Excel skills (VLOOKUPs, PivotTables, IF statements) Strong organization, time management, and problemsolving skills Analytical, highly motivated selfstarter with excellent communication and interpersonal skills Ability to thrive in a fastpaced, dynamic, and everchanging environment Critical thinker with a highenergy, rollupthesleeves attitude What We Offer Our expected compensation range for this role is $120,000.00 $145,000.00 annually. The salary you may receive will be determined based on the skills, experience, and qualifications you bring to the position, as well as how they align with the responsibilities and scope of the Director of Operations role. CWD evaluates compensation using a consistent and equitable framework to ensure fair and transparent pay practices across the organization. Full comprehensive benefits (dental, medical and eye) 80/20 split-family coverage Annual professional development fund Annual PerformanceBased Bonus RRSP Match Fitness incentives Team events 50% off on CWD brands Relocation expense How We Hire CWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews. #J-18808-Ljbffr