Job Title

Sr. Process Improvement Analyst We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians loveand our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story! We are seeking a Senior Process Improvement Analyst to evaluate and optimize cash workflows across multiple systems. A major focus will be learning current processes, identifying gaps, and implementing improved workflows that increase accuracy, speed, and efficiency. Your work will help reduce reconciliation issues, unresolved cases, and customer inquiries. What youll do: Learn and document endtoend payment workflows across V21, Supersystem, Maestro, AR2000, Naviga, Oracle Cloud, Source Cable, and Shaw. Identify inefficiencies, manual steps, and root causes of posting delays, errors, unapplied cash, and reconciliation challenges. Analyze cash flow from subledger to general ledger and identify process improvement opportunities to ensure accuracy and control. Observe workflows with Cash Applications, Payments & Research, Cash Accounting, and Collections to fully understand currentstate operations. Evaluate Payment Research case management processes to identify drivers of case volume, delays, repeat issues, and customer friction; design and recommend process improvements to reduce case aging and increase resolution efficiency. Identify and select the best tools and methods to implement improved workflows and automate manual steps. Develop KPIs to measure accuracy, processing speed, research case performance, and team productivity. Build dashboards and reporting that give leadership clear visibility into operational performance and process improvement impacts. Contribute to improvements that reduce bad debt, aging, unapplied cash, and customer paymentrelated inquiries. What youll bring: Strong understanding of cash processing across the listed systems. Experience with AR, cash application, payment posting, or payment research workflows. Knowledge of subledgertogeneralledger impacts and reconciliation concepts. Strong reporting and analytical experience using Excel, VBA, Python, SQL, MS Access, MS Power Apps, Alteryx or similar tools. Ability to learn complex workflows quickly, identify improvement opportunities, and implement practical solutions. Demonstrates a strong sense of curiosity and the technical aptitude to quickly learn and explore new tools. Whats in it for you: Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Company matching contributions to charities you support. Growth & Development Opportunities: Selfdriven career development programs (E.g. MyPath program). Rogers First: priority in applying to internal roles of interest. Wellness Programs: Homewood employee & family assistance program. Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions. Low or nocost fitness membership. Our commitment to the environment and diversity: Work for an organization committed to environmental protection. Strong commitment to diversity and inclusion with employee resource groups supporting equitydeserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. Schedule: Full time Shift: Day Travel Requirements: None Background Check(s) Required: Criminal Record and Credit Check Location: Toronto, ON, CA To protect our people, brand and assets, a preemployment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. #J-18808-Ljbffr