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Job Title


Senior Operations Manager, Development


Company : Clutch


Location : Mississauga, Ontario


Created : 2026-04-17


Job Type : Full Time


Job Description

About Clutch Were on a mission to reinvent how people buy, sell, and own cars. Clutch is Canadas largest buyer and seller of cars, offering a digitalfirst, hasslefree experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10Day MoneyBack Guarantee. We buy over $1million worth of cars every day, providing a firm, AIgenerated offer every 15 seconds and when you sell to us, you get paid instantly. Founded in 2017 and headquartered in Toronto, Clutch currently operates in Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Our worldclass investors include Altos Ventures, Canaan, FJ Labs, BrandProject, and Upper90. About The Role Youre smart. Youre restless. Youve spent years solving complex problems from behind a laptopbuilding decks, running models, structuring recommendationsand then watching someone else fumble the implementation. Youre done with that. We need a Fixer. Someone who can walk into a broken production environment, diagnose whats actually wrong (not what the report says is wrong), and fix it today, not next quarter. What Youll Do Think of this as a permanent engagement where you are both the consultant and the client. Youll be tactically deployed into the messiest parts of our operationVehicle Inspection, Mechanical, Logistics wherever things are stuck, slow, or quietly falling apart. Your job is to find the real bottleneck, kill it, and prove the fix works. Once youve cracked the code, youll partner with our Industrial Engineering team to codify the solution and ensure it sticks longterm across the entire organization. 90% Floor / 10% Desk Desk time is for pulling data to validate what youve already seen with your own eyes, not for building reports nobody reads. The DaytoDay The Hunt: Walk the floor. Watch. Ask dumb questions until you find the one that reveals the systemic flaw. The Fix: Figure out why vehicles are sitting idle or why a 10minute handoff is taking 45. Then fix it! Relayout the floor, resequence the work, or scrap the process entirely. The Bridge: Youll operate at the intersection of highlevel strategy and frontline reality. You need to be as comfortable talking to a VP as you are winning over a skeptical technician who has been doing this for 20 years. The Handoff: You own the problem from diagnosis through Proof of Concept. Once the fix is validated, you hand the blueprint to the Industrial Engineering team to build the permanent guardrails. What Were Looking For We are looking for a rare High IQ / High EQ balance. You need the brainpower to deconstruct a complex system and the social ''spideysense'' to lead change without formal authority. The Cred: You can manage people, but you know the best way to build trust and influence is to get your hands dirty and provide actionable relief to the frontline workers before telling them to tuck their shirt in or holding them accountable for performance. The Background: 48 years in Management Consulting, Investment Banking, PE Ops, or a highgrowth startup environment where you had to build the plane while flying it. Systems Thinker: You see the ''why'' behind the ''what.'' Youd rather have a ''rough'' fix running by Friday than a polished proposal by next month. The Toolkit: You have the analytical chops (SQL, Excel, Tableau) to prove your impact. You use tools to solve problems, not to hide from them. Who This Is NOT For If you need a 30day structured onboarding plan to be effective. If ''get on the floor and figure it out'' sounds stressful rather than like a relief. If your first instinct is to build a dashboard before youve walked the actual process. Why Youll Love It At Clutch Competitive compensation package with equity options. Opportunity to have outsized impact in a scaling startup. A collaborative, datadriven culture where your insights directly shape the business. This is an inoffice position working from our Mississauga office. Employment Type New, Permanent FullTime Compensation & Benefits Salary range: $150,000 $180,000 annually Benefits: Comprehensive healthcare, dental, vision, prescriptions, life insurance, and dependent coverage; starting from day1. Pay decisions reflect skills, performance, market benchmarking, responsibilities, and working conditions. Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email . #J-18808-Ljbffr