Job Title

Lead and innovate customer success strategies in a rapidly evolving SaaS company. Your focus on onboarding, adoption, and technical advocacy will ensure customer satisfaction and retention. As the Head of Customer Success, you will manage a dedicated team while driving systems and process improvements across the customer journey. This influential position will ensure technical clients receive the highest level of support and value from the platform. Key Responsibilities: Oversee customer onboarding and adoption initiatives Manage and present customer performance metrics Act as an internal advocate for customer success Strengthen customer advocacy for market credibility Provide initial support and triage technical issues Requirements: 10+ years in software customer success roles Preferred experience in oil and gas or industrial fields Exceptional team leadership and communication skills Background in technical product environments Bachelor''s degree or equivalent experience required Utilize your expertise to drive exceptional customer outcomes while leading a motivated team committed to high standards and continuous improvement. #J-18808-Ljbffr